Tech Lead - Infrastructure Services N 4C

Tech Lead - Infrastructure Services N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

System Engineer – AS400 is responsible for the day-to-day administration, availability and performance of THE CLIENT's IBM i (AS400) platform, which hosts business-critical JD Edwards and Lawson workloads. The role covers operating system and DB2 administration, LPAR management, and the supporting Brocade SAN fabric.

This position is being established in India as a designated back-up to the single AS400 resource THE CLIENT retains in the United States, providing continuity of coverage for the platform through its remaining lifecycle.

- Management of the AS400 operating system and DB2 database environment.
- Support and administration of three production instances of JD Edwards running on AS400.
- Support and administration of multiple JD Edwards development environments.
- Management of LPARs (logical partitions) across the IBM Power estate.
- Management of the Brocade switches and SAN fabric supporting the AS400 stack.
- Support and administration of the Lawson application, which is also hosted on AS400.
- Act as back-up to the US-based AS400 resource, ensuring continuity of platform coverage.

The successful candidate will operate within the following THE CLIENT infrastructure landscape:

- Compute & virtualisation: VMware vCenter, Nutanix, hyperconverged compute (Dell VxRail), Dell PowerEdge, IBM Power / IBM i (LPARs). Total server estate of approximately 371 servers.
- Storage & backup: IBM storage array, Amazon S3 / Wasabi, Veeam, IBM SAN fabric (Brocade on the AS400 stack), and KeepIt for Microsoft 365 backup.
- Database: Microsoft SQL Server and AS400 DB2, including one production MS SQL Always On cluster across three nodes, generating approximately 10 incidents per month.
- Cloud: AWS (Redshift) and Azure (Azure SQL Server).
- Service management: ServiceNow Zurich release, with limited CMDB and CI maturity at present.
- Documentation: Knowledge management and standard operating procedures are currently very limited on the infrastructure side.

Engagement Context & Platform Roadmap

Candidates should be aware that the AS400 platform is on a defined decommissioning path:

- THE CLIENT retains one AS400 resource in the US and has requested a back-up resource be hired in India — this role.
- By end of 2027, two of the three JD Edwards instances will be migrated to Oracle Cloud Infrastructure (OCI) and managed by Oracle.
- The remaining instance is the Protein instance, located in Alabama.
- Lawson will be migrated to Microsoft Dynamics.

Given the limited existing knowledge management and SOP coverage on the infrastructure side, a meaningful part of this role will involve documenting the environment to support a clean transition and eventual decommissioning.

- Good years of hands-on experience administering IBM i / AS400 environments in a production setting.
- Strong working knowledge of IBM i operating system administration and DB2 for i, including performance tuning, journaling and backup/recovery.
- Demonstrated experience with LPAR creation, configuration and management on IBM Power hardware (Power 9 or comparable).
- Practical experience administering SAN fabric and Brocade switches, including zoning.
- Experience supporting ERP workloads on IBM — JD Edwards strongly preferred, Lawson advantageous.
- Working knowledge of CL programming and IBM job scheduling and subsystem management.
- Experience operating within an ITIL-aligned service management model, ideally using ServiceNow.
- Ability to work effectively across time zones with a US-based counterpart, including participation in an on-call rotation.
- Exposure to ERP migration or platform decommissioning programmes, particularly JD Edwards to Oracle Cloud Infrastructure.
- Familiarity with adjacent infrastructure technologies in the estate: VMware, Nutanix, Dell VxRail, Veeam, Microsoft SQL Server.
- Strong technical documentation skills, with a track record of building SOPs and knowledge articles in a low-maturity documentation environment.
- Scripting capability (CL, Python or PowerShell) for automation of routine operational tasks.
- ITIL Foundation certification (desirable).

Qualifications
Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications
Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Cisco Certified Network Professional (CCNP) - Netmetrix SolutionNetmetrix Solution

Required Skills
Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language
English (Required)

Language Proficiency -
Proficient - C2

Additional Job Location -

Job Type
Regular

Master Skill List -
Infrastructure Services N

Remote Type -
Office

Work Shift -
Rotating (India)

Why join Genpact?
•     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•     Make an impact – Help global enterprises solve business challenges that matter 
•     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•     Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•     Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.