IT Desktop Support Specialist I

Benefits

- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

IT Desktop Support Specialist I - Job Overview

Schedule: Monday-Friday (8AM-4PM)

Join our technology family as a Desktop Support Specialist I and help keep the people and systems behind community healthcare connected, reliable, and ready to serve. In this hands-on role, you’ll support employees with day-to-day technical challenges so clinical and administrative teams can stay focused on meaningful work and patient care.

Your technical knowledge, responsiveness, and compassionate customer service will make a real difference for healthcare professionals working in busy, time-sensitive environments. If you find purpose in helping others and enjoy being part of a collaborative team, this is an opportunity to grow your skills while contributing to an essential part of the healthcare ecosystem.

What You’ll Experience in This Role

- Provide frontline technology support across desktops, laptops, tablets, and hardware peripherals.
- Help clinical and administrative teams address hardware, software, connectivity, and basic Epic EHR/EMR access issues.
- Collaborate with IT colleagues and escalate application-specific concerns when needed.
- Support secure, dependable technology practices in an environment where patient care and community health are central priorities.
- Build your technical experience through exposure to systems, equipment, ITIL-aligned processes, and healthcare technology operations.
- Contribute to a welcoming, service-focused team where your work helps employees do their best work.

Key Responsibilities

- Provide Tier 1 support for desktops, laptops, tablets, and hardware peripherals, including multi-function printers, scanners, and label printers.
- Troubleshoot hardware, software, and connectivity issues in clinical and administrative areas.
- Support basic EHR/EMR access and/or connectivity issues in Epic and escalate application-specific problems as needed.
- Install, configure, and update operating systems, software applications, and security tools.
- Document all work in the IT ticketing system, ServiceNow, and follow ITIL-aligned processes.
- Ensure compliance with HIPAA and organizational security policies when handling user data or accessing systems.
- Participate in on-call rotations or after-hours support during critical system events or go-lives.
- Assist with IT asset tracking, inventory, and equipment lifecycle management.
- Support employees with patience, professionalism, and a solutions-oriented approach, helping technology feel more accessible during busy and time-sensitive moments.
- Perform other duties as assigned.

Minimum Qualifications

- High School Diploma or equivalent is required.
- Valid Texas Driver’s License and clean driving record are required.

Required Years of Experience

- One year of related experience is required.
- Previous customer service experience is required.

Desirable Education and/or Experience

- Technical training or IT coursework is preferred.

Required Knowledge, Skills, and/or Abilities

- Exceptional customer service and communication skills 
- Basic knowledge of Windows and/or iOS environments
- Familiarity with Active Directory/MS Entra/MS Intune, user provisioning, and password resets.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Strong communication and customer service skills, especially when supporting clinical staff in time sensitive situations.
- Ability to work in a fast paced healthcare environment with frequent interruptions.
- Ability to lift and move IT equipment as needed.
- Ability to effectively present information to management, public groups, and team members.
- Ability to write documentation for publication that conforms to prescribed style and format.

## About Legacy Community Health
The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.
Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.