Community Engagement Program Manager

Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services.  We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status.  This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.

JOB SUMMARY

The Community Engagement Manager provides programmatic and operational leadership for SUPHR’s Community Engagement and Street Team services. The manager oversees community education, overdose prevention, harm reduction supply distribution, street outreach, and connections to services. The position prioritizes equitable access for Black and Brown communities and neighborhoods with high overdose burden, and other areas identified through data and community input. Reporting to the Deputy Division Director, the manager supervises staff and team leads, plans and evaluates services, develops community partnerships, and ensures safe, consistent, and accountable operations. The manager works closely with Harm Reduction, Environmental Services, Communications, Epidemiology and Evaluation Staff, and other City and community partners.

JOB SPECIFICATIONS

- Supervise Community Engagement and Street Team staff and leads; establish clear roles, assignments, performance expectations, and procedures for reporting concerns.

- Conduct regular individual supervision, team meetings, field observations, and timely performance evaluations. Provide coaching, document follow-up, and address performance or conduct concerns with the Deputy Division Director.

- Create and oversee daily schedules, attendance, leave requests, timekeeping, and coverage within delegated authority and employer policies; communicate changes promptly and maintain continuity of services.

- Participate in recruitment, interviewing, onboarding, and staff development. Assess training needs and track completion of required training and demonstrated competency.

- Promote respectful communication, teamwork, professional boundaries, and confidentiality. Address conflict promptly and support staff following stressful field encounters.

Responsibilities/Duties

- Develop work plans with clear goals, timelines, staff assignments, and measures of progress. Use overdose data, service gaps, community feedback, and field observations to select priority neighborhoods and expand access.

- Plan and oversee tabling at libraries, community-based organizations, and special events, as well as street outreach to people who use drugs and people experiencing homelessness. Maintain reliable schedules and follow up with host sites.

- Coordinate routes, site selection, staffing, transportation, preparation time, and supplies. Adjust deployment for vehicle availability, absences, weather, and changing community needs; communicate service disruptions and alternatives.

- Ensure staff provide accurate, culturally responsive education on overdose recognition and response, naloxone (Narcan), and the correct use and limitations of approved harm reduction supplies. Oversee hands-on demonstrations using training materials and mannequins.

- Oversee distribution of naloxone and approved harm reduction supplies. Ensure kits meet division standards and staff provide clear instructions and opportunities for participants’ questions.

- Ensuring outreach includes wellness checks, respectful engagement, and voluntary referrals to treatment, health care, housing, behavioral health, and other services.

- Participate in field activities to assess service quality, coach staff, maintain community relationships, and assist with coverage as needed

- Oversee data collection for program evaluation and as needed to support division and departmental initiatives

- Contribute to written reports for division annual reports, grant deliverables, and as needed for internal and external reporting

- Represent the division and the Community Engagement Program by attending and participating in meetings with external and internal partners and funders

- Present on the Community Engagement Program to internal and external partners and funders.

Qualifications

Education

- Bachelor’s or master’s degree in business administration, Public Health, Healthcare Administration, or a related field preferred

Skills/Experience

- Knowledge of harm reduction principles, substance use and related terminology, overdose prevention, naloxone education, and barriers experienced by people who use drugs and people experiencing homelessness.

- Ability to apply trauma-informed, person-centered, and culturally responsive approaches and to provide services without judgment.

- Ability to manage staff performance, resolve conflict, delegate work, and apply organizational policies.

- Strong planning and organizational skills, including management of schedules, outreach logistics, supplies, competing priorities, and reporting deadlines.

- Effective written and verbal communication, public speaking, training, and relationship-building skills with diverse communities and organizational partners.

- Ability to interpret program data, maintain accurate records, prepare clear reports, and use standard office software and approved data systems (e.g., RedCAP).

- Ability to recognize safety concerns, respond appropriately to challenging situations, protect confidential information, and maintain professional boundaries.

Work Environment:   Work is performed in office and community settings throughout Philadelphia, including outdoor outreach. The position involves regular field visits, travel between service locations, and participation in outreach setup and activities.

Position Type and Work Schedule:   Full-time position; typical hours are Monday through Friday, 8:30 am to 5:00 pm. Scheduling may include occasional evening or weekend events based on program needs and employer policies. Essential functions may be performed with reasonable accommodation.

Travel:   Local travel to multiple sites and community meetings a few times a month.

Physical Demands:   Ability to transport materials, move equipment, or supplies weighing up to 50 lbs.

Salary and Benefits : $90,141.00, O ur employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

- Medical with vision benefits

- Dental insurance

- Flexible spending accounts

- Life, AD&D Insurance

- Short- and long-term disability insurance

- 403(b) Retirement Plan, with a company contribution

- Paid time off including vacation, sick, personal and holiday

- Employee Assistance Program

- Annual salary cost-of-living adjustments

Eligibility and participation are handled consistently with the plan documents and HFP policy.

DISCLAIMER

The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.