Business Analyst I, Clinical Systems

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Under the general direction of the McLean Senior IS Manager, the Business Analyst I will support the Epic Clinical Systems Suite and related projects across inpatient, residential/partial programs, ambulatory, patient registration/admission, and hospital and professional billing areas. This role partners with McLean and Mass General Brigham eCare stakeholders, end users, and IS technical teams to troubleshoot issues, capture requirements, support project planning, and help implement system changes and Epic upgrades.

The Business Analyst I provides software and application support services to end users. The role may include understanding clinical and business workflows, documenting functional requirements, executing test scripts, and supporting user acceptance testing. When required for the specific application area, the analyst must be able to obtain program-required certifications.

Essential Functions
• Support and educate users on the use of clinical and complementary applications.
• Identify and help resolve application issues, escalating as needed to support timely resolution.
• Provide high-quality service to end users in accordance with defined service-level agreements.
• Document business processes and run reports as needed.
• Understand user requirements and help translate them into functional requirements.
• Assist with user acceptance testing plans and execution.
• Participate in team meetings to discuss project activities, issues, changes, and communications.

Qualifications

Education

Bachelor’s degree in Computer Science or a related field required. Experience may be accepted in lieu of a degree.

Experience

- Related IT experience, ideally in healthcare IT environment 0-1 year preferred

Knowledge, Skills, and Abilities

- Experience providing end-user support, preferably in a healthcare setting.
- Strong problem-solving skills.
- Ability to document workflows and business processes.
- Strong interpersonal skills with the ability to communicate effectively with technical and non-technical staff.
- Ability to learn new systems and tools quickly.
- Knowledge of Microsoft Office 365 and other common office productivity solutions.

Principal Responsibilities

The Business Analyst I participates in clinical systems development and project work, including the following responsibilities:

- Define functional and technical requirements.
- Perform analysis and assist with clinical systems development.
- Perform application and interface testing and quality assurance.
- Communicate project status to management and team members.
- Contribute to defining scope and objectives for complex projects.
- Independently develop scope and objectives for less complex projects.
- Participate on project teams to support completion of work according to established timelines.
- Work with matrixed project teams across functional areas.
- Promote a positive team environment through collaboration, leadership, and mentoring.

Application Support Responsibilities

This role also provides production support for applications and interfaces, including the following responsibilities:

- Provide post-implementation and ongoing system support, including participation in an on-call rotation.
- Work closely with McLean, Mass General Brigham, vendor technical staff, other Mass General Brigham sites, and the McLean user community.
- Partner with key stakeholders to evaluate current-state workflows, determine future-state workflows, and coordinate needed solutions with Mass General Brigham eCare.
- Prepare stakeholders for periodic Epic build changes, regular release cycles, and Epic upgrades by understanding and communicating changes effectively.
- Develop and maintain system documentation, user documentation, training materials, tip sheets, and impact guides.
- Participate in user training and system implementation at multiple sites.
- Provide quality customer service and serve as a professional representative of Information Systems.

Data Management and Privacy

The incumbent must demonstrate the knowledge and skills necessary to manage clinical data accurately and effectively, with strong attention to patient privacy and detail. This includes understanding the flow of data through complex system architecture, performing thorough data and system analysis, and recognizing the impact that erroneous data can have on patient care. Performs other duties as assigned.

Working Conditions

- Hybrid role with onsite work required at 115 Mill St, Belmont MA
- Candidates must be flexible based on weekly or monthly business needs.
- Monday–Friday schedule during Eastern business hours.
- On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment.
- Teams video is required and must be accessed using Mass General Brigham-provided equipment.

Additional Job Details (if applicable)

Remote Type
Hybrid

Work Location
115 Mill Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$62,836.80 - $89,762.40/Annual

Grade
5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.