Payments-Digital & Design-Product Manager-Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Client Onboarding, Servicing and Insights (DCOSI)-Digital Data Product Team (Client Insights), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Leads commercial payments insights across digital channels, delivered directly to clients within digital payment portals
- Defines multi-year product strategy and roadmap for the insights portfolio, including prioritization, business cases, and executive stakeholder alignment
- Partners with channel product teams and stakeholders to ensure insights are usable, compliant, and delivered with a high-quality client experience
- Drives cross-functional delivery across engineering, operations, data/platform partners, and controls to remove dependencies and execute launches
- Establishes success metrics and measurement plans for adoption, engagement, and outcomes, and drives iteration based on learnings

Required qualifications, capabilities, and skills

- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Payments domain expertise (transaction banking / treasury / commercial payments) with strong understanding of payments workflows and client needs in digital channels
- Demonstrated ability to translate complex payments data into clear client-facing insights and recommended actions delivered directly in digital payment portals
- Strong influence and communication skills, including executive-ready storytelling and the ability to align stakeholders on priorities and tradeoffs for this portfolio
- Proven ability to own a multi-year product vision and translate it into executable quarterly plans
- Experience driving outcomes in a regulated environment, partnering effectively with controls/compliance stakeholders for digital products

Preferred qualifications, capabilities, and skills

- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience leading client-facing insights, analytics, or alerting products in fintech or major financial services institutions
- Experience building AI-driven insights and actionable recommendation capabilities for digital payment portals
- Experience with personalization, decisioning, or rules-based recommendation systems in digital experiences
- Experience partnering with engineering and data teams to deliver products with clear performance, scalability, and reliability outcomes
- Experience defining and implementing product measurement frameworks (adoption, engagement, outcomes) for digital features