About this role
The Program Assistant is to support various programs and also support administrative functions that support the department and the Executive Director to ensure the success of all initiatives. Will support the day-to-day operations of our programs and may include special projects built to improve the quality of service, care and efficiency delivered to patients.
Duties and Responsibilities:
- Supervise and manage all referral requests/ques to ensure the clinical information is provided and/or are authorized and provide feedback to ordering providers or when submitting to the Health plan whichever is applicable.
- Develop positive relationship with liaisons, providers and all others one has direct contact with daily.
- Serve as a liaison between the department, CSMCF Providers and/or staff and the Management team.
- Develop system to track project outcomes and consistently provide feedback/updates to Management team.
- Implement LEAN Methodology into daily workflow e.g. use CSDE principles to identify improvement opportunities, adhere to standard leader work, update tiered boards, etc.
- Facilitates the scheduling of overnight and home sleep apnea testing, and remains point of contact for patients and referring physicians during testing process.
- Works with insurance companies to ensure that pre-authorizations and verifications have been completed prior to testing, and that patient benefits have been rendered.
- Works closely with durable medical equipment companies providing PAP therapy to patients, ensuring that prescriptions are acquired in a timely manner, and that patients are obtaining supplies regularly.
- Assists Lead Sleep Technologist with the home sleep apnea testing process, including setup, initiation, upload, and data management.
Education:
High school diploma/GED required. Associate degree/college diploma/Bachelor's degree preferred.
Experience:
Three (3) years of experience in an outpatient clinical setting required. Five (5) years preferred.
One (1) year of experience in a managed care environment or clinical experience as a Medical Assistant or Nurse preferred.
One (1) year of experience in sleep medicine or durable medical equipment (sleep) experience preferred.
Cedars-Sinai