Customer Service Specialist

Customer Service Representative

Location: Onsite Schedule: Full-Time

About the Role

We are seeking an experienced Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service while resolving inquiries, addressing concerns, and ensuring a positive customer experience. The ideal candidate is customer-focused, detail-oriented, and skilled at handling complex issues in a fast-paced environment. Candidates with a Commercial Property & Casualty (P&C) Insurance underwriting or Customer Service Representative experience are strongly preferred.

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Key Responsibilities

- Respond to customer inquiries regarding products, services, billing, and account-related issues.
- Resolve customer complaints by investigating concerns, processing adjustments, issuing refunds, or coordinating appropriate solutions.
- Communicate claim investigation results and provide updates on resolutions and next steps.
- Escalate unresolved customer issues to the appropriate departments for further review and follow-up.
- Accurately document customer interactions, complaints, inquiries, and actions taken in company systems.
- Review and analyze information to determine the validity and root cause of customer concerns.
- Promote and recommend additional products or services when appropriate.
- Deliver professional, timely, and empathetic customer support through phone, email, and other communication channels.

Required Qualifications

- High school diploma or GED required.
- 5-7 years of customer service experience.
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- Ability to work independently while managing multiple priorities.
- Strong attention to detail and documentation skills.
- Proficiency with Microsoft Office applications, including Word and PowerPoint.
- Demonstrated ability to handle difficult customer interactions professionally and effectively.

Preferred Qualifications

- Commercial Property & Casualty (P&C) insurance experience.
- Customer Service Representative experience within underwriting, insurance, or financial services environments.
- Experience managing customer accounts, policy inquiries, or claims-related communications.

Ideal Candidate

- Customer-focused with a passion for helping others.
- Calm and professional under pressure.
- Organized and highly detail-oriented.
- Strong analytical and investigative skills.
- Able to build positive relationships with customers and internal teams.
- Committed to delivering high-quality service and support.

What You'll Bring

- A proven track record of providing exceptional customer service.
- Strong communication and conflict-resolution skills.
- The ability to work efficiently in a fast-paced environment while maintaining accuracy.
- A collaborative attitude and dedication to customer satisfaction.

If you're an experienced customer service professional looking for an opportunity to make a meaningful impact while utilizing your problem-solving and communication skills, we'd love to hear from you.
Job Type & Location
This is a Contract position based out of Nashville, TN.
Pay and Benefits
The pay range for this position is $26.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Nashville, TN.
Application Deadline
This position is anticipated to close on Oct 29, 2026.
Workplace Type
This is a fully onsite position in Nashville,TN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.