Medical Clerk - Department of Family & Community Medicine (DFCM)

Overview

Medical Clerk - Department of Family & Community Medicine (DFCM) (BAMC 2026-26357):

Bowhead seek a Medical Clerk to support in the Department of Family & Community Medicine (DFCM) at the Brooke Army Medical Center (BAMC) in San Antonio, TX. The Medical Clerks are tasked with managing patient’s health records and history, patient information, processing discharge paperwork and various administrative duties within BAMC at Fort Sam Houston, TX.

Responsibilities

Essential functions will include:

- Greet and receive visitors and provide assistance as appropriate.

- Answer telephone calls, take detailed messages and/or direct calls to appropriate office staff members, and schedule appointments as needed.

- Transmit, receive, and acknowledge documents, electronic mail, and telephonic messages, and deliver time-sensitive information to appropriate office staff members. Use and manage communication pager and/or intercom system to page staff members.

- Prepare and review a variety of correspondence and/or reports for clarity and completeness, as well as grammatical and procedural accuracy.

- Address and mail documents, send and receive faxes, conduct filing, make copies, scan documents, collate, and bind materials for reports and/or distribution.

- Greet and receive patients to the clinic. Ask for proper identification and verify eligibility for services in accordance with AR 40-3 and BAMC Front Desk Operations Guidance. Verify appointments and enter patient data into MHS Genesis. Ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment. Manage appointment line to facilitate patient reception and appointment processing.

- Review incoming mail for potential claims from civilian attorneys, insurance companies, TRICARE, and other military installations. Re-route mail received in error to other DOD installations.

- Query patients regarding data accuracy, required changes such as address or telephone number, and enter revised data into MHS Genesis along with other health insurance information. Perform administrative procedures and complete designated paperwork regarding insurance, third-party liability, or other designated documentation regarding patient treatment.

- Use knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the clinic and at other hospital clinics. Select, complete, and route requests for patient activities and/or procedures.

- Use MHS Genesis to perform appointment scheduling, appointment cancelation, scheduling follow-up appointments, end-of-day processing, enrollment status verification, and updating of select patient file data. Call patients to change, cancel, and remind them of upcoming appointments. Obtain, track, and input appointment templates, ensuring access standards are met. Conduct MHS Genesis end-of-day closure, ensuring disposition of all the day’s clinic appointments and/or resolving discrepancies to ensure correct workload accountability.

- Input medical and visual screening and examination data for active-duty Soldiers.

- Query patients requesting unscheduled examinations, obtain information regarding the nature of the medical problem, and refer patients to the appropriate medical staff to make disposition in accordance with clinic policy guidelines.

- Instruct all new patients on completion of data intake forms and assist them as necessary. Issue patients required informational and/or discharge instruction forms. Identify patient demographic errors in MHS Genesis and report corrections to DEERS Representative for resolution.

- Comply with HIPAA, Joint Commission, and other appropriate governing directives regarding the management and release of medical information.

- Comply with legal and ethical laws governing the safekeeping and confidentiality of office attorney work products and BAMC Operational Security (OPSEC).

- Retrieve labs, x-ray reports, and immunization records for all patients. Prepare and attach slips and labels to specimens collected and prepared by the medical staff. Gather and record laboratory results using a data retrieval computer system when requested by healthcare providers.

Qualifications

- A high school diploma or equivalent is required at a minimum in addition to at least two (2+) years’ experience in a hospital administrative environment.

- Administrative experience in a government and/or hospital setting highly desired.

- Intermediate level computer/PC knowledge required including Microsoft Excel, Outlook, Word and PowerPoint.

- Must be able to work in a fast-paced, deadline driven office environment where privacy and confidentiality is critical while working alone and in teams to ensure mission success.

- Must be able to pass a pre-employment physical and provide proof of TDAP and Influenza vaccinations prior to employment and update as required.

These are SCA positions and the targeted hourly rate is $25.44.

Physical Demands:

- Must be able to lift up to 25 pounds

- Must be able to stand and walk for prolonged amounts of time

- Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security clearance requirements however qualified candidates must be able to successfully obtain a NACI check to gain access to the facility. Bowhead retains the right to change these requirements due to contractual requirements. Due to the location of this work, US Citizenship is a requirement for this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.