Account Specialist - Inside Sales, Device

About Us

Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.

A Brief Overview
The Inside Sales Device Lead serves as a key driver of Ultherapy PRIME device growth by identifying, developing, and advancing new device and legacy upgrade opportunities. This role partners closely with Capital Device Representatives (PTMs), Practice Development Managers (PDMs), Regional Directors, and cross-functional partners to strengthen the Ultherapy device pipeline, increase PRIME adoption, and support continued account engagement.In addition to device-focused responsibilities, the Inside Sales Device Lead serves as a resource within the Inside Sales organization, sharing device expertise, supporting strategic initiatives, assisting with territory coverage, and helping drive consistent execution across the business. The role will also provide support for the Neocutis portfolio within assigned and vacancy territories.

What You Will Do

- Device Lead Generation & Pipeline Development • Generate and qualify new Ultherapy PRIME device leads through proactive customer outreach, targeted account research, and customer discovery.• Identify legacy Ultherapy upgrade opportunities and engage customers to understand business needs, interest, and readiness for PRIME.• Maintain consistent prospecting activity to build and develop a strong pipeline of qualified device opportunities.• Track leads, customer interactions, opportunities, and next steps accurately within CRM and reporting platforms, including OCE and Tableau.• Monitor pipeline activity and maintain consistent follow-up to help move opportunities through the sales process.
- Partnership with Capital Device Representatives • Partner closely with Capital Device Representatives (PTMs) to identify and qualify potential device opportunities.• Schedule customer meetings, device discussions, and demonstrations in partnership with PTMs.• Provide relevant customer and account insights to support effective follow-up and advancement of qualified opportunities.• Maintain communication throughout the sales process to ensure continuity between Inside Sales outreach and field-based device sales activities.
- Partnership with Practice Development Managers • Collaborate with PDMs to identify and drive legacy Ultherapy upgrade opportunities within their territories.• Support customer engagement strategies designed to increase Ultherapy PRIME awareness and adoption.• Partner on account-specific opportunities where additional outreach, education, or follow-up can help advance the business.
- Customer Education & Business Development • Educate customers on Ultherapy technology, Ultherapy PRIME, competitive positioning, available training resources, and business-building opportunities.• Serve as a knowledgeable resource for customers evaluating device opportunities or considering upgrades.• Help customers understand available resources that can support successful integration and growth of the Ultherapy business within their practice.• Coordinate with cross-functional partners to support customer trainings, workshops, events, and engagement initiatives that drive portfolio growth.
- Territory Vacancy & Leave Coverage • Provide device-focused coverage for Regional Director territory vacancies and leaves of absence.• Support open territories through Ultherapy device prospecting, lead generation, account engagement, customer education, and sales activities.• Maintain customer communication and business continuity during coverage periods.• Partner with field and Inside Sales leadership to prioritize high-value opportunities within uncovered territories.
- Neocutis Portfolio Support • Support the Neocutis portfolio within assigned and vacancy territories.• Assist with customer education, account growth, promotions, onboarding, and business development activities.• Identify opportunities to strengthen customer engagement and expand portfolio utilization.• Partner with field and cross-functional teams to maintain continuity and support territory objectives.

Minimum Requirements

- Bachelor's Degree
- 2+ years proven sales experience with documented success

Preferred Qualifications

- Bachelor's Degree
- Demonstrated sales, business development, or account management experience; inside sales and/or capital device experience preferred
- Strong track record of customer engagement, prospecting, and opportunity development
- Experience partnering across sales teams and functions to achieve shared business objectives.
- Strong written, verbal, presentation, and organizational skills.
- Ability to independently prioritize opportunities and manage a dynamic sales pipeline.
- Experience with CRM and sales reporting platforms preferred.
- Ability to quickly develop strong knowledge of Ultherapy, Ultherapy PRIME, Neocutis, and relevant competitive offerings.

Technical & Functional Skills

- Strong prospecting and business-development skills
- Ability to identify and qualify sales opportunities
- Strong customer communication and relationship-building skills
- Ability to drive sales results in given geographies
- Ability to influence and lead without direct authority
- Strong collaboration across Inside Sales and field sales teams
- Ability to effectively manage multiple territories, opportunities, and priorities
- Comfortable utilizing CRM, sales analytics, and reporting tools
- Skilled in MS Office and Excel
- Personal skills
- Strong problem-solving skills
- Exceptional communication and selling skills
- Ability to translate product knowledge into meaningful customer and business conversations