Service Coordinator

On Q Property Management is looking for a full-time Service Coordinator to join our team in Gilbert, AZ!

We are a fast-growing property management company focused on customer service, communication, and technology. Our company culture allows employees to maximize their job satisfaction by contributing their ideas, input, and innovation. This is a 100% in-office role so we can maximize the collaboration that is a foundation to our culture! One of the most important characteristics of our team is that we love what we do! On Q PM is a place for amazing people to work hard and be rewarded for hard work.

As an integral part of the On Q flow, Service Coordinators help to facilitate property maintenance and work order requests alongside the assigned Property Manager.

Job Responsibilities:

- Effectively communicate with 3rd party vendors, owners, and residents

- Respond within expected timeframes to all emails and voicemails

- Answer inbound calls per call and answer rate expectations

- Manage vendor relationships and drive competitive pricing to ensure quality standards are met

- Present estimates to clients and receive bid approvals

- Monitor and facilitate work orders up until the point of completion

- Ensure work orders and/or projects are completed promptly

- Update and monitor dashboards for new and existing work orders

- Other duties as assigned

Job Requirements:

- Excellent written and verbal communication skills

- Customer Service Champion

- Strong multi-task, prioritization, and organizational skills

- Ability to adapt to new technology, software, and systems swiftly

- 6+ months of experience in a customer service, coordination, or dispatch role

- Active AZ Real Estate License * preferred, but not required*

Company Perks:

- Company-sponsored Medical, Vision, and Dental Insurance plans

- Free Life Insurance

- Free Employee Assistance Program

- Free Long Term Disability Insurance

- Paid Time Off

- Paid Holidays

- 401k Matching

- Free Gym Membership

- The opportunity to get your real estate license for FREE