Senior Community Manager - Civic Towers

Who We Are

Redwood Communities, Inc. (Redwood Communities), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

Benefits

- Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.

- 100% company paid dental and vision benefits for employee coverage.

- Healthcare and dependent care flexible spending accounts.

- Company paid life insurance, AD&D

- Best-in-class voluntary insurance benefits.

- Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.

- Employee assistance program (EAP) with 24/7 counseling services.

- 3 weeks of paid time off each year.

- 12 paid holidays each year & 1 floating holiday.

About the Position

The Senior Community Manager oversees the daily operations, financial performance, and team leadership of multiple multifamily housing community. This role ensures the property operates efficiently, maintains high economic occupancy, achieves budget goals, and provides an exceptional resident experience. The Senior Community Manager also mentors and supports Community Managers or Assistant Managers within their portfolio as needed.

Schedule: Monday-Friday 8am-5pm

Pay Details: $80-85k

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

- Managing accounts payable using accounting software and other programs.

- Handling accounts payable for separate entities and vendors.

- Analyzing workflow process.

- Establishing and maintaining relationships with new and existing vendors.

- Ensuring bills and payroll are paid in a timely and accurate manner while adhering to department procedures.

- Processing due invoices for payments.

- Comparing purchase orders, prices, terms of payment and other charges.

- Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts.

- Multi-Site more than 1+ property or a unit count of 500+ units.

- Collaborate with asset management, compliance, and maintenance teams on strategic initiatives.

- Conduct regular property inspections to ensure curb appeal, safety, and quality standards.

Financial Management

- Prepare, manage, and execute annual operating budgets.

- Monitor financial performance including rent collection, expense control, and NOI goals.

- Processing of invoices in The Hub and through OneSite approvals. Approve invoices, purchase orders, cash reviews and payroll according to company policy.

- Monthly financial review performing reclasses and accruals.

- Negotiating bids and contracts

Operations & Compliance

- Oversee leasing, marketing, and resident retention strategies to achieve occupancy goals.

- Ensure readiness for MOR, REAC, LIHTC, and other agency inspections.

- Review compliance reports and assist site teams with corrective action plans.

- Provide compliance training and support to property teams to maintain 100% audit readiness.

- Ensure properties maintain compliance with all applicable laws, lender, investor, and regulatory requirements.

- Conduct regular property inspections to ensure curb appeal, safety, and quality standards.

- Maintaining Wait List in accordance with applicable HUD rules and regulations.

- Conduct unit tours and preliminary interviews with prospects.

- Process move in files, move out files, and annual recertifications.

- Ensuring compliance with regulatory agreements.

- Maintain accurate records of files In secured office location.

- Responsive to agency complaints in accordance with RC policy.

- Revenue – Maintain high level of occupancy, markets units, collects rent and other money and ensure transactions are handled properly and timely, follows up with delinquency.

- Lead, train, and mentor Community Managers and Assistant Managers to achieve company goals and professional growth.

- Human resources – participates in assessment development and disciplinary actions for all employees, Fair housing laws are followed by all staff, free of sexual harassment, escalates to RM employee issues as necessary.

Customer service

- Leading by example to the staff promoting superior customer service and resolve resident concerns in a timely, professional manner.

- Encourage resident engagement through communication and community-building initiatives.

- Working with Resident Service Coordinators (if applicable) engaging in monthly community events, outside service programs that benefit the residents.

Knowledge, Skills and Abilities:

- Excellent communication skills (written and verbal) with strong attention to detail.

- Strong interpersonal abilities with a proven capacity to collaborate effectively across diverse teams and stakeholders.

- Proactive, organized, and adaptable, with the ability to manage multiple priorities in a fast-paced environment.

- Demonstrated professionalism, ethics, and integrity in all aspects of work.

- Effective leadership and team development capabilities.

- Solid financial acumen with experience in strategic decision-making.

- Skilled in resident and client relationship management, ensuring high levels of satisfaction and engagement.

- Thorough understanding of regulatory compliance requirements and meticulous attention to detail.

- Strong problem-solving and conflict resolution skills with a focus on practical, effective outcomes.

Qualifications

- 5+ years of experience as a Community Manager or higher in multifamily housing, managing more than 1 property and/or 500+ units.

- Strong understanding of property management operations, budgeting, and financial reporting.

- Experience with affordable housing (LIHTC & HUD, or similar programs) required.

- Proficiency in RealPage OneSite (Property Management, Accounting, and Compliance modules).

- Experience with TRACS, EIV, and other HUD-related systems

- Excellent communication, leadership, and organizational skills.

- Proficiency in property management software RealPage and Microsoft Office Suite.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment :

- Flexibility to travel to different locations as needed.

- Valid drivers license and insurance.

- Ability to work inside and outside in various weather conditions.

- Must be able to speak, read and write English in a manner sufficient to carry out duties.

- Successful completion of background check.

- Must be legally qualified to work in the U.S. meeting I-9 guidelines

Attendance : Position requires on-call status and flexibility to work any hours necessary to complete the job. Work schedules and location assignments are subject to change.

Redwood Communities is an Equal Opportunity Employer.