About this role
Summary:
Reporting to the Group Sales Manager – Front End-Receiving, the In-Store Pick-Up Outfitter will greet and assist customers in placing orders, check item availability, answer questions about new and previous orders, and solve any minor issues. During the order and pick-up process, process customer funds accurately and appropriately, while explaining additional company services and processes.
Responsibilities:
- Provide legendary customer experience for every customer and promote company programs
- Place orders on behalf of the customer in store, to get an item that may not be available in the store at the time
- Receive In-Store Pick-Up orders that arrive in store from the Distribution Centre
- Call customers to inform them that their orders have arrived
- Handle questions about how the In-Store Pick-Up process works to ensure the customer is well informed
- Process gift card sales through the point-of-sale system to create In-Store Pick-Up orders
- Use current Point-of-Sale and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
- Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
- Assist in other areas of the store when business needs dictate
Qualifications:
- One or more years’ experience in a sales or service environment is preferred
- High school diploma or equivalent is preferred
- Ability to provide superior customer service and exceed customer’s expectations
- Ability to use good judgment and logic
- A Restricted and Non-Restricted Possession and Acquisition License is required; training will be provided if necessary
- Experience in a related field or outdoor lifestyle
- Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon re quest during the assessment and selection process.
Benefits
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund
Bass Pro Shops