About this role
Primary Duties and Responsibilities
- Account management and sales activities to promote and grow sales with an established customer base.
- Identify customer needs and provide product, technical and value-added solutions that meet our customers’ needs
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts.
- Manage incoming phone calls
- File documents
- Follow up on current and past due orders.
- Helping with basic office administrative tasks
Requirements and skills
- Customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM, P21 is a PLUS.
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma
Excellent verbal and written communication skills are required, as are strong organizational and multi-tasking skills. Must be detail-oriented and capable of working in a fast-paced environment.