About this role
Location:
1500 Brooks Ave Rochester, NY 14624
Availability Requirement for this role:
Morning, afternoon, evening (includes weekends).
Age Requirement:
Must be 18 years or older
Time Type:
Part time
Pay Range:
$19 - $20 / hour
Why Work Here
Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.
Job Description:
Note : This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home.
Availability : This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 830am-5pm Sunday.
What Will I Do?
- Answer a high volume of incoming calls and assist customers by providing accurate information and answering questions
- Communicate with store pharmacies to gather, verify, and provide customer and order information
- Contribute to team performance by achieving call and productivity goals
- Balance competing responsibilities and maintain productivity in a fast-paced environment
- Follow all company policies and comply with HIPAA, state, and federal regulations when handling customer information
Required Qualifications:
- Ability to work in a fast-paced environment
- Strong technical and computer skills, including the ability to learn new applications quickly
Preferred Qualifications:
- 1 or more years of pharmacy technician experience
- Experience working in a call center environment
- Experience handling medical or insurance-related inquiries
- Proficiency with EnterpriseRx