About this role
LMS Administrator II (Learning Management System Administrator / Functional SME)
Location: Arlington, VA (On-site)
Security Requirement: Active Secret
Position Overview
Nationwide IT Services (NIS) is seeking an experienced LMS Administrator II to support a proposal effort for the National Guard Bureau (NGB) Technical and Staff Support Services (TSSS) program.
The LMS Administrator will provide administration, technical support, and functional expertise for Government Learning Management Systems (LMS) supporting National Guard training and education programs.
The successful candidate will support Joint Knowledge Online (JKO), vClass, and other Government-designated learning platforms, ensuring effective course administration, student registration, training delivery, and accurate training records.
Key Responsibilities
- Administer and provide functional support for Government Learning Management Systems, including Joint Knowledge Online (JKO) and vClass.
- Manage student registrations, course enrollments, class rosters, and training completion records.
- Create, update, and maintain course information, schedules, and associated training materials within the LMS.
- Provide technical and administrative support to students, instructors, course managers, and Government personnel.
- Troubleshoot LMS access issues, registration problems, course navigation difficulties, and other user-reported issues.
- Support virtual classroom operations, including session setup, user access, and instructional delivery.
- Track student participation, attendance, course completion, and certification requirements.
- Generate and distribute course completion certificates and related documentation.
- Maintain accurate training records and assist with reporting LMS activity and student progress.
- Coordinate with instructors and training coordinators to ensure courses are properly configured and available to students.
- Respond to help desk requests and resolve or escalate technical issues as appropriate.
- Assist with testing LMS functionality and identifying opportunities to improve system processes.
- Ensure LMS operations and training records comply with applicable DoD policies and information security requirements.
Required Qualifications
- Experience administering or providing functional support for Learning Management Systems.
- Experience with Government training platforms, including Joint Knowledge Online (JKO), vClass, or comparable DoD learning systems.
- Experience managing course registrations, student records, course completion tracking, and certificates.
- Ability to troubleshoot user access, enrollment, and LMS functionality issues.
- Experience supporting virtual classroom environments and instructor-led training.
- Strong customer service, problem-solving, and technical support skills.
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
- Ability to maintain accurate training records and generate administrative reports.
- Strong organizational skills and ability to coordinate with instructors, students, and Government stakeholders.
Preferred Qualifications
- Previous experience supporting National Guard Bureau or Department of Defense training programs.
- Hands-on experience administering JKO and vClass.
- Familiarity with Government training management procedures and reporting requirements.
- Experience supporting both in-person and virtual training environments.
- Experience providing LMS help desk support and resolving technical issues.
- Knowledge of DoD information security and training records management requirements.
Security Requirements
- Active Secret
Work Location and Travel
The primary duty location is the LTG Herbert R. Temple Jr. Army Readiness Center, Arlington, Virginia. Additional work may be required at Government facilities throughout the National Capital Region.
This is an on-site position. Remote work is not authorized. Government-approved, occasional telework may be permitted.
Travel may be required to support National Guard training and education activities.
About Nationwide IT Services
NIS is an SBA-verified Service-Disabled Veteran-Owned Small Business and an IT and management consulting company. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.
Our benefits package includes medical, dental, and vision insurance; life and disability insurance; a 401(k) plan with employer match; paid holidays; PTO (sick/vacation); commuter benefits; an employee assistance program (EAP); educational reimbursement; and pet insurance.
Salary range $100,000 to $175,000 annually
The salary range is a general guideline. We consider several factors when determining base salary offers, including the position's scope and responsibilities, the candidate's experience, education, and skills, and current market conditions.