Implementation Associate

About the Implementation Team: Narmi’s Implementation Team supports our customers with a best-in-class onboarding experience to the Narmi platform including, but not limited to, end-to-end project management & training on platform usage. We are seeking a dynamic and motivated Project Manager to join our team and play a crucial role in our continued success.
The Role: We're looking for a customer-obsessed, detail-orientated Implementation Associate to help us deliver best-in-class onboardings for every client financial institution.
Customers are the lifeblood of Narmi, and initial deployment sets the foundation. Delivering seamlessly is central to why banks and credit unions trust us: deployments arrive on time, thoroughly vetted, and fully operational – all tailored to financial institutions with their holistic success on Narmi’s platform as the bottom line.
This role within Delivery is tailored for candidates eager to learn modern digital banking software operations and contribute to implementations. You’ll gain expertise across our integrated digital platform while learning more about community financial institutions and how they leverage Narmi. You will work closely with Project Managers during key phases of delivery while collaborating regularly with our Engineering, Product and Customer Success teams to translate platform feedback into.
What you'll do:
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Support Project Managers across critical delivery stages
- Partner with Project Managers to execute critical delivery tasks through live deployment
- Conduct troubleshooting to validate system settings, integrations, and user flows against client criteria
- Track and resolve technical inquiries in partnership with Engineering and Product
- Prepare project documentation, testing frameworks, and maintain transparency and accountability across assigned workstreams

Build deep technical expertise in the Narmi platform
- Act as a subject matter expert for Narmi products, understanding platform configurations across digital banking and account opening
- Conduct troubleshooting to investigate or recreate technical inquiries and assess user impact
- Offer best-in-class guidance to financial institution staff regarding system capabilities

Impact an evolving delivery team and digital platform
- Identify and advocate for opportunities to improve configurations, testing and overall delivery experience
- Lean into AI and other process-enabled tools that extend capacity and ensure Narmi delivers consistent, efficient impact to benefit internal processes and customer results
- Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences

What you'll bring:
- 1-2+ years in a customer support, project management, or testing/QA role
- A customer-obsessed mindset dedicated to driving client value
- Demonstrated thoroughness and accuracy when tackling tasks
- Excellent communication skills and comfort in customer-facing contexts
- Curiosity to learn technical products and translate deliverables into customer impact
- Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
- Experience navigating routine ambiguity and taking ownership of customer issues to get them successfully resolved
- B.A. or B.S. degree

The expected annual base salary for this role is $80,000 - $90,000. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.