SEASONAL - Player Services Coordinator

ABOUT UNRIVALED

Unrivaled is a premier professional women’s 3v3 basketball league showcasing the top players in the sport. Our mission is to elevate the profile of women’s basketball through exceptional talent, groundbreaking partnerships, and unparalleled fan experiences.

JOB OVERVIEW

Unrivaled is seeking a Seasonal Player Services Coordinator to support players personally and professionally during the 2026–2027 Unrivaled season. The engagement is expected to begin onsite activities in Miami, Florida beginning on or around November 15, 2026, and continuing through approximately March 31, 2027, subject to completion of the agreed scope of services.

The Player Services Coordinator supports the personal and professional well-being of all players and is their key point of contact for day-to-day needs and logistics. The role manages player requests across the entire organization, routing each one through the appropriate channel and keeping all key stakeholders updated. It is vital to a seamless experience for players and their families, on and off the court. The ideal candidate is compassionate, highly organized, and discreet, with a strong commitment to exceptional service.

KEY RESPONSIBILITIES

Player Requests and Communication

- Lead the player request process and manage player requests across the entire organization.

- Manage weekly Player Request Form submissions and follow-through.

- Work cross-departmentally to ensure all player requests are funneled through the appropriate channels, and communicate updates to all key stakeholders.

- Oversee all player communication channels (WhatsApp and in-person).

- Serve as the liaison between players, coaching staff, and leadership.

- Serve as the primary point of contact for player information and requests, ensuring timely and accurate communication.

Scheduling and Daily Briefs

- Provide daily briefs on scheduled player activity.

- Collaborate with all departments to plan and distribute player schedules.

- Assist with player scheduling and logistics for team activities, appearances, and media obligations.

Appearances, Partnerships, and Content

- Manage and coordinate player appearances.

- Lead the weekly Partnerships x Player Services meeting.

- Develop and execute player outreach for content creation (social and broadcast), marketing initiatives, and partnership activations, aligned with organizational objectives.

- Establish, maintain, and refine processes for content, marketing, player operations, and partnerships across pre-season and in-season.

- Manage the full player content approval process, ensuring players are comfortable with content releases they are featured in.

- Monitor and report missed obligations and identify areas for improvement.

Club Coordinator Partnership

- Partner with Club Coordinators to ensure efficient operations across all clubs.

- Work with Club Coordinators to secure player commitments, coordinate logistics, and ensure players meet their obligations with the resources and support they need.

Tickets, Credentials, and Family Support

- Manage player ticketing processes and oversee player guest ticketing needs.

- Manage family and guest credentials.

- Oversee the setup and operation of the family room and family section on game days.

- Manage coordination with nannies.

Events and Community Engagement

- Lead player event planning and execution, including the Welcome Event, team-building activities, and other celebrations.

- Execute community engagement initiatives and coordinate player involvement.

Travel

- Work with the League Operations department to assist with player and staff travel, including flights, ground transportation, and accommodations.

- Assist League Operations in creating and distributing detailed itineraries for all trips.

Housing and Relocation

- Work with the League Operations department to assist with player housing for new and returning players, including vehicle arrangements.

- Assist League Operations in maintaining the Housing Maintenance Player Tracker and following up on maintenance issues.

- Maintain a resource guide to help players navigate the local community.

Onboarding and Practice Players

- Manage onboarding for practice players and support all processes related to them, including scheduling and logistics.

- Facilitate onboarding and offboarding for players, including a detailed schedule and communication plan.

Game Day and Team Logistics

- Coordinate post-game meal logistics and delivery.

Administration and Confidentiality

- Conduct and analyze player surveys to gather feedback and improve services.

- Assist with expense reporting for the player services department.

- Handle all player-related matters with the utmost discretion and professionalism.

QUALIFICATIONS

- Bachelor's degree in sports management, hospitality, or a related field.

- Previous experience in a player services, hospitality, or client-facing role, preferably within a sports organization.

- Excellent organizational and communication skills.

- Strong problem-solving abilities and a proactive approach to anticipating player needs.

- The ability to work flexible hours, including evenings, weekends, and holidays.

- A high level of empathy and a commitment to providing outstanding service.

- Proficiency in Microsoft Office Suite and experience with scheduling software.

Unrivaled is an equal opportunity organization. All qualified individuals will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, ancestry, national origin, age, disability, veteran status, or any other basis protected under applicable federal, state or local law.