About this role
Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. We are seeking a full-time Facilitator/Enroller to join our Patchogue site.
A Facilitator/Enroller is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.
ESSENTIAL FUNCTIONS:
- Verifies all insurance and sets fees based on the sliding scale fee.
- Responsible for telephone and mail contact with patients.
- Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
- Communicates effectively with team members and patients all aspects of service
- Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
- Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
EDUCATION AND CERTIFICATION REQUIREMENTS:
- High School Graduate/GED
- Drivers license (optional)
REQUIRED KNOWLEDGE, SKILLS, AND COMPETENCIES:
- Completes required tasks in a timely manner; achieve goals and work targets
- Is able to solve problems and find solutions to routine and complex issues; effective use of available resources to achieve objectives
- Effectively interacts with others demonstrating a sensitivity to the value of diversity, equity and inclusiveness in words and action.
- Makes reasonable and thoughtful judgments and weighs facts and premises before forming an opinion, recommendation or course of action in performance of duties
- Possesses an understanding of the position and relevant conditions; is generally knowledgeable in most aspects of the position
- Performs work accurately and correctly. Avoids errors and mistakes
- Embraces the mission and values of Sun River Health in word and action, with a special focus on patient centered care and Planetree ideals in all interactions with patients, families, and co-workers.
- Exhibits in words and action the key principles of the Planetree Language of Caring including “heart, head, heart” communication.
- Communicates effectively with others in verbal and written formats; delivers message clearly, directly and timely manner
- Arranges by systematic planning and united effort; organizes work well
- Performs work in a safe manner that cares for the welfare of patients, visitors, and coworkers; maintains the security of physical and data property; works in compliance with SRH policies and procedures and regulatory agencies
- Demonstrates reliability in work attendance and as well as responsible time management; can be relied on to meet schedules and deadlines
- Demonstrates ability to accomplish assignments independently; demonstrates willingness to assume new and varied assignments and responsibilities
- Cooperates with others within and outside the organization on a regular basis; promotes team efforts with coworkers
Job Type: Full-time
Pay rate: $20.00–$23.13 per hour