About this role
Job Summary
Seeking to build lasting partnerships while driving business growth? As a Vertical Account Manager, Hospitality at Spectrum Business, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, you will ensure customers receive the best possible service and support, directly impacting Spectrum’s continued success in the enterprise market.
Responsibilities
How You Will Make an Impact
- Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews
- Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities
- Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments
- Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases
- Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements
- Assist the Collections Department with account collections as needed
- Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training
Working Conditions
- Office environment
- 30% travel required
Qualifications
What You Will Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent from an accredited organization (GED)
Experience
- Previous experience with billing systems such as ICOMS or CSG
- Experience using Salesforce
Skills
- Read, write, speak and understand English
- Attendance at sales meetings and training sessions as required
- Ability to travel using a reliable personal vehicle, including in inclement weather
- Valid and active state driver’s license and safe driving record
Preferred Qualifications
Education
- Bachelor’s degree in a business-related field or equivalent combination of education, training and experience
Experience
- 5+ years of strategic account sales or management experience
- 5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN
Skills
- Proven ability selling data, voice, cloud or video solutions and premise-based products
- Proficiency in Microsoft Word, Excel and PowerPoint