Welcome Team Administrator

At Momentum, we are committed to building a society where everyone belongs. Where we are all valued for who we are and where we are all given the tools and opportunities to build the life we want. We value diversity, and we believe everyone has a role to play in building a just and equitable society. We’re changemakers transforming our community for the good of all. If you are someone who sees the potential in all people, then you’re in the right place.

The Organization:

Momentum is a community economic development organization committed to innovative approaches to poverty reduction. Momentum empowers people to develop the skills and knowledge they need to manage their finances, start their own businesses, and train for a new job. With this focus on adult education, entrepreneurship, and community, we provide an environment for people to reach their goals.

Momentum became certified as a Great Place to Work in Canada in 2021 and has maintained that certification each year since. Great Place to Work is a global authority on high-trust, high-performance workplace cultures.

We offer competitive compensation and benefits, and we prioritize creating an open, equitable, inclusive, and growth-focused environment for everyone at Momentum. If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience. To learn more about our values visit our website.

What you’ll be doing:

Momentum is a friendly, judgment-free place where people facing income or job challenges can learn skills to build a better future. We treat everyone with care, respect, and a real commitment to helping them succeed.

When working as the Welcome Team Administrator, you’ll be the first point of contact for visitors and callers, making sure everyone has a warm, professional experience. You’ll also support daily administrative tasks, special projects and organization-wide initiatives from time to time.

Key Areas of Responsibility:

- Welcome Desk and Office Administration

- Respond to information requests, general inquiries, and provide program information to the public

- Help people navigate and understand our program offerings

- Redirect inquiries as needed to other community resources

- Answer telephone calls and monitor emails in a timely manner and friendly helpfulness

- Ensure no visitor or caller leaves without receiving helpful information or direction to the extent possible.

- Take care of the entrance, participant lounge and welcome desk facilities

- Administrative support for priority projects

- Administrative support to other staff as your time allows

Administrative Services

- Log calls, emails, and visitor inquiries in the CRM, ensuring records are accurate and up to date.

- Order and maintain office and participant-lounge supplies.

- Prepare incoming and outgoing mail, courier items, etc.

- Deliver/facilitate Welcome Desk Support Orientation for new staff.

- Ensure the welcome desk and participant lounge is stoked and tidy.

- Arrange temporary coverage for the Welcome Desk when required.

- Complete internal reports with accuracy and on time.

Who we’re looking for:

At a glance, you are someone who:

- Exudes care, kindness, interest and joy in meeting and welcoming others

- Is passionate about providing an exceptional customer service experience and ensuring every guest, visitor, caller and participant feels valued and heard

- Is energized by meeting new people, supporting others where they are at

- Enjoys understanding, explaining and promoting our multiple programs

- Has a strong eye for detail and records keeping and data accuracy

- Communicates clearly and collaborates easily across teams and departments.

- Can balance multiple priorities and deadlines while maintaining quality and consistency

- Is tech-savvy and enjoys learning new systems and tools (especially CRM or data systems).

- Believes in Momentum’s mission and brings an equity lens to your work.

What you will need to do the job well:

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you .

- Personable, friendly, customer service-oriented attitude.

- Sensitive to the needs of persons with low literacy challenges, English as an Additional Language, and individuals with disabilities.

- Experience in working with a multicultural and/or individuals with income barriers.

- Dependable, punctual, reliable, and accountable.

- Able to work independently as well as collaboratively.

- Organizational skills.

- Attention to detail.

- Knowledge of community resources in Calgary is an asset.

- 2-3 years customer services experience or demonstrable skills.

- Training in Office Administration and/or Coaching.

Perks and Benefits

At Momentum, we offer many perks and benefits to promote work-life balance, wellness, and staff satisfaction. To retain necessary flexibility in the administration of policies and procedures, Momentum reserves the right to add, change, revise, or eliminate any of the policies and/or benefits described below. Some of the benefits included are:

- RRSP Matching

- Professional Development Budget

- Additional time off beyond vacation days

- Health Spending Account

- Employer paid benefits plan

To apply:

Please select apply and submit your resume and cover letter.

Closing Date: Until a suitable candidate is found. Interviews will commence immediately.

We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.

To see why Momentum is a great place to work and what we have to offer visit www.momentum.org.

We request that applicants state salary expectations in their cover letter