Service Manager

Apartment Service Manager – Delray

LUMA Residential | Houston, TX 77077

Starting Pay: $32.00 per hour

Lead the Service Team. Take Ownership. Build Your Career with LUMA!

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LUMA Residential is looking for an experienced, hands-on Apartment Service Manager to lead maintenance operations at Delray , located at 1715 Enclave Parkway, Houston, TX 77077 .

We're seeking a dependable, organized, and technically skilled leader who takes pride in maintaining a beautiful community, delivering exceptional resident service, and keeping maintenance operations running efficiently.

If you're a problem-solver who enjoys leading a team, staying ahead of maintenance needs, and using technology to work smarter, we want to meet you!

What You'll Do

- Lead & Develop Your Team: Supervise, train, and support maintenance team members while establishing clear expectations, accountability, and a positive work environment.

- Oversee Daily Maintenance Operations: Prioritize service requests, troubleshoot maintenance issues, and ensure work orders are completed accurately and within company standards.

- Manage Make-Readies: Coordinate apartment turns, repairs, inspections, and scheduling to ensure vacant homes are ready for new residents on time.

- Protect Our Community: Implement preventative maintenance programs, conduct routine property inspections, and proactively address repairs to preserve the community's physical assets.

- Maintain Pools & Equipment: Oversee pool maintenance, water chemistry, equipment operations, inspections, and applicable safety requirements.

- Stay Organized & Accountable: Complete required daily, weekly, and monthly maintenance reports, track work orders, monitor inventory, and communicate progress and concerns to management.

- Leverage Technology: Utilize Yardi, digital maintenance systems, and AI-powered tools to improve efficiency, documentation, and communication.

- Deliver Exceptional Service: Communicate professionally with residents, vendors, and management while ensuring a safe, attractive, and well-maintained community.

- Respond When Needed: Participate in a rotating biweekly on-call schedule and respond promptly to maintenance emergencies.

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Qualifications

What We're Looking For

- Multi-Family Experience: Proven hands-on apartment maintenance experience, including HVAC, plumbing, electrical troubleshooting, preventative maintenance, and apartment make-readies.

- Leadership Experience: Ability to direct maintenance operations, motivate team members, manage priorities, and hold a team accountable for results.

- EPA & HVAC Credentials: Valid EPA certification and appropriate HVAC certification or credentials required.

- Pool Certification: Current pool operator certification or ability to obtain certification within the company's required timeframe.

- Yardi Experience: Previous experience using Yardi for work order management, maintenance tracking, and documentation required.

- Technology Skills: Comfortable using computers, email, digital reporting systems, and AI-assisted technology.

- Communication Skills: Must be able to read, write, understand, and communicate effectively in English for safety procedures, work orders, reporting, and resident communication. Bilingual English/Spanish is a plus.

- Tools & Transportation: Must have the necessary maintenance tools, reliable transportation, a valid driver's license, and a working cell phone.

- Emergency Response: Must reside within 30 minutes of Delray and be available for the required rotating on-call schedule.

Why LUMA Residential?

At LUMA Residential, we're more than a property management company. We're a team committed to creating exceptional living experiences while investing in the people who make it happen.

We offer a competitive benefits package that includes:

- Competitive starting pay of $32.00 per hour

- Medical, dental, and vision insurance

- Company-supported Health Reimbursement Arrangement (HRA)

- 401(k) retirement plan with company matching

- Paid time off and company leave

- Employee apartment rental discounts

- Professional development and educational opportunities

- Employee Assistance Program (EAP)

- A supportive, team-oriented company culture

We're proud to be recognized as a 2026 NAA Top Employer , a 2025 Energage Top Workplace , and the 2025 AAGD Sapphire Award Winner for Owner/Management Company of the Year .

Ready to Lead?

If you're an experienced Service Manager who believes in taking ownership, leading by example, and providing outstanding service, we'd love to hear from you!

**Apply today and become part of the LUMA Residential family!!