About this role
Job description
Summary
The IT Specialists role is to ensure the stable operation of all in-house Microsoft infrastructures. This includes planning, developing, installing, configuring, maintaining, securing, updating and optimizing all hardware with the Windows O/S installed. Responsible for escalated end user hardware and software support issues, and support staff training where required.
Responsibilities
- Manage servers, including, but not limited to, e-mail, print, database, RDS, IIS, and backup servers and their associated operating systems and software.
- Aid in the installation, configuration, maintenance, and troubleshooting of server hardware and software.
- Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.
- Provide escalated end user support for all phones, conferencing, and related hardware
- Document job functions and procedures as necessary.
Education/Experience/Certifications
- Associates Degree; or equivalent combination of education and experience.
- A+ is desirable.
Abilities/Key Competencies/Skills
- Ability to travel between locations
- Operate with a customer service approach.
- Demonstrate sound troubleshooting methodology and problem solving.
- Demonstrate quality management in the performance of duties.
- Demonstrate the ability to handle multiple tasks simultaneously.
- Effective oral and written communication skills.
- Ability to work as a team member as well as independently.
- Demonstrate appropriate time management and project planning skills.
- Seek self-development and learning opportunities.
- Strong knowledge of commonly used concepts, practices, and procedures within the field.
- Knowledge of Microsoft Windows Server 2008 R2/2012 R2 operating systems and understanding of basic networking.
- Experience, and understanding, of Microsoft SQL, Exchange, IIS, Shoretel, Sonicwall technologies is desirable.
- Understanding, of backup technologies, virtualization technologies, and Microsoft Active Directory is desirable.