About this role
Conducts end-to-end hardware installation and troubleshooting. Validates cabling, and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues addressing non-routine incidents and escalating more complex or unresolved issues to senior technicians. Helps facilitate training that aligns with corporate objectives. Acts as a technical liaison for technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Minimum Job Qualifications
Education and/or Experience:
8 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Bachelor's Degree in Computer Science, Information Systems, or related field AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience.
OR
Master's Degree in Computer Science, Information Systems, or related field AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Doctorate in Computer Science, Information Systems, or related field
Job Skills:
Same skills as prior level plus;
Technical Leadership: Demonstrated ability to provide technical leadership.
Network Support: Demonstrated ability to manage and troubleshoot network infrastructure and connectivity.
Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across teams and regions to achieve shared business goals.
IT Infrastructure/Server Trouble Shooting Experience:
3 years of experience in IT infrastructure, data center services, or server administration.
Preferred Job Qualifications
Education and/or Experience:
8 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Bachelor's Degree in Computer Science, Information Systems, or related field AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Master's Degree in Computer Science, Information Systems, or related field AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Doctorate in Computer Science, Information Systems, or related field.
IT Infrastructure/Server Trouble Shooting Experience:
4 years of experience in IT infrastructure, data center services, or server administration.
Cloud Environment (Hyperscale) Experience :
3 years of experience in hyperscale cloud environments.
Certifications:
Data Center or Cloud Industry Certifications.