About this role
Why us?
At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd “Birdie” Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else. Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination, it is a place where exceptional hospitality, seasonal magic, and memorable experiences come together. From Proper Grit, our signature whisky and supper club-inspired restaurant, to Spruzzo, our rooftop Mediterranean lounge, and our vibrant winter ice rink, every space reflects the unique character and energy of our property.
At The Ben, luxury is more than a standard, it is a mindset. As an Ice Rink Rental Attendant for our seasonal Winter Wonderland ice skating rink, you serve as an essential host and ambassador to one of West Palm Beach’s most anticipated holiday experiences. You bring our elevated hospitality to life right at the skate shop, welcoming skaters with genuine warmth, fitting them with the proper gear, and setting a joyful, comfortable tone before they step out onto the ice. Whether assisting guests with finding the right skate sizes, ensuring equipment is sanitized and perfectly maintained, or guiding first-time skaters with helpful tips, your care and attention to detail ensure every guest’s Winter Wonderland experience gets off on the right foot.
We are looking for individuals who bring passion, energy, professionalism, and a genuine desire to make holiday magic happen. In this seasonal role, you will be an essential part of a collaborative team that values individuality, celebrates great service, and empowers you to bring your best self to work every day. At The Ben, you don't simply work in luxury, you become part of what makes it exceptional.
Learn more about our collection of experiences:
The Ben West Palm — https://www.thebenwestpalm.com/Proper Grit — https://www.propergrit.com/Spruzzo Rooftop — https://www.spruzzowestpalm.com/The Ben Events — https://www.thebenevents.com
Job Overview
Behind every memorable winter experience is a team dedicated to making the magic happen. As an Ice Rink Rental Attendant , you play an essential role in preparing guests for their time on the ice, ensuring everyone receives safe, comfortable, and properly fitted gear at our Winter Wonderland experience. This engaging position combines warm hospitality, attention to detail, and efficient service to set a joyful tone in a dynamic outdoor environment.
From welcoming arriving skaters and accurately distributing rental skates to organizing inventory, sanitizing equipment, and assisting guests with sizing, your attentive service directly contributes to the success of the operation. Success in this role requires strong communication skills, an organized mindset, and the ability to maintain poise while supporting a fast-paced team environment. Every pair of skates fitted, every item sanitized, and every detail addressed helps create a safe, enjoyable, and memorable experience for everyone taking to the ice.
Responsibilities
- Welcome guests warmly at the skate counter to set a friendly, energetic, and helpful tone for their Winter Wonderland experience.
- Retrieve and issue rental equipment by accurately matching guest shoe sizes with properly fitted ice skates or skating aids.
- Process rental transactions in the point-of-sale system quickly and accurately for rental fees
- Sanitize and maintain gear by thoroughly disinfecting and drying returned skates and equipment according to health and cleanliness standards.
- Organize skate inventory systematically by size and style on storage racks to ensure fast, seamless service during peak sessions.
- Monitor supply levels and assist with inventory counts, preparing requisitions when sizes, sanitizing supplies, or accessories run low.
- Execute area setup and breakdown of the skate rental counter, seating benches, and equipment stations at the beginning and end of each shift.
- Maintain station cleanliness by wiping down counters, keeping seating areas clear of debris, and removing trash throughout the shift.
- Inspect equipment quality continuously to ensure laces, blades, boots, and buckles are safe, functional, and in excellent condition before issuing.
- Assist first-time skaters and families with proper fit adjustments and sizing recommendations, ensuring a comfortable and safe experience on the ice.
Qualifications
Education/Formal Training High school education or equivalent.
Experience 1 year of customer service preferred.
Knowledge/Skills
- Communicate clearly in English using verbal instructions to provide sizing guidance and coordinate with team members.
- Maintain positive energy to support a steady, welcoming environment at the skate counter during busy sessions.
- Maintain a professional appearance in accordance with hotel dress code and grooming standards.
- Arrive punctually for scheduled shifts and maintain consistent attendance.
- Work a flexible schedule including evenings, weekends, and holidays as required by seasonal operations.
- Apply skate sizing methods to match guests with proper sizes, check boot condition, and ensure correct fit.
- Follow sanitation procedures to clean, disinfect, and inspect rental skates and gear between uses.
- Resolve sizing or equipment issues efficiently by following standard guidelines and communicating calmly with guests.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged Standing & Mobility: 90% or more of the shift requires standing, walking, and moving quickly between the entrance, queue lines, and skate preparation areas in an outdoor environment.
- Outdoor Climate Endurance: Ability to work outside for extended periods in varying Florida weather conditions, including humidity, sunlight, warm daytime temperatures, and cooler outdoor evening breezes.
- Bending & Kneeling: Frequent bending, crouching, and kneeling required to set up stanchions, assist guests with lower-level items, or pick up debris around the entryway.
- Lifting & Carrying: Occasional lifting, pushing, pulling, and carrying of venue equipment, stanchions, signage, or supply boxes weighing up to 25–30 lbs.
- Sensory & Verbal Demands: Must be able to speak clearly and hear effectively in high-volume, dynamic outdoor settings with ambient crowd noise and background music.
Environment
Prolonged standing at an outdoor workstation in South Florida's variable winter climate, transitioning between open-air environments and sheltered guest service entry points. Work outside 95%.
Benefits
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Accrue paid time off
- Community Service, and Holidays
- 401(k) program with employer matching
- Employee Assistance Program
- Tuition reimbursement
- Hotel, restaurant, and lifestyle discounts
- Employee referral bonus program (up to $500 per referral)