AM Supervisor

AM Supervisor (Morning Shift) – Cala at Senna House Scottsdale

Property: Cala, the hotel's Mediterranean coastal restaurant and bar                                                   
Located inside Senna House Scottsdale, Curio Collection by Hilton (7501 E Camelback Road, Scottsdale)
Department: FOH
Reports to: Restaurant General Manager
Employment type: Full-time, morning shift (including weekends and holidays as scheduled)

Position Summary
The AM Supervisor leads the morning team at Cala, running breakfast, brunch, and lunch service for hotel guests and Scottsdale locals. This role keeps service smooth and polished from opening through the afternoon handover, coaches servers, hosts, bartenders, and support staff, and works closely with the kitchen, front desk, housekeeping, and engineering  to deliver the warm, experience-driven hospitality Clive Collective is known for.

Key Responsibilities
Shift Leadership
• Open the restaurant: complete setup, side work, and floor checks before service
• Lead pre-shift meetings covering hotel occupancy, group and VIP arrivals, menu features, 86s 
• Assign sections and stations, and monitor pace and quality throughout service
• Review the manager log and PM handover; follow up on open items
• Support scheduling, timekeeping, and team training

Guest Experience
• Welcome in-house guests and walk-in diners with genuine, personalized service
• Manage the breakfast rush driven by hotel check-outs, including special requests from loyalty members and VIP guests
• Resolve guest concerns quickly and apply service recovery to protect the guest relationship
• Ensure accurate, timely in-room dining service and catering events
• Coordinate with banquet captain on morning events
• Coordinate with the kitchen on ticket times, prep, and menu changes
• Assist with event, group breakfast, and meeting-space food and beverage orders

Financial and Administrative
• Operate the POS system accurately; handle cash, room charges, and credit card payments per policy
• Complete shift reports, cash-outs, and daily sales and labor tracking
• Monitor comps, voids, and discounts, escalating as required
• Drive sales through suggestive selling, menu knowledge, and beverage upsell

Standards and Compliance
• Uphold Clive Collective Culture & Standards in conjecture with Hilton and Curio Collection brand standards and hotel policies
• Enforce food safety, sanitation, and Arizona alcohol service regulations
• Keep dining areas, patio, and service stations clean, organized, and well stocked
• Respond appropriately to guest safety concerns, incidents, and emergencies

Qualifications
Required
• 2–3 years of hotel food and beverage experience preferred, including at least 1 year in a lead or supervisory role
• Experience with in-house guest service, room service, or hotel breakfast operations
• Proficiency with restaurant POS systems (Micros, Toast, Aloha, or similar) and hotel room-charge posting
• Strong customer service, communication, and conflict resolution skills
• Ability to lead, coach, and motivate a team in a fast-paced environment
• Valid Arizona food handler card and Arizona alcohol server training (Title 4) certification, or the ability to obtain them before starting
• Flexibility to work early mornings, weekends, and holidays

Preferred
• Experience in a boutique, lifestyle, or soft-brand hotel, or a Hilton-managed property
• Knowledge of Mediterranean cuisine, wine, and craft cocktails
• Experience supporting banquet and event services
• Bilingual (English/Spanish)
• Associate's or bachelor's degree in hospitality management preferred

Skills and Competencies
• Leadership and team development
• Guest-first mindset and service recovery
• Menu, wine, and beverage knowledge
• Time management and multitasking during peak service
• Attention to detail and accuracy
• Clear written and verbal communication
• Collaboration across hotel departments

Physical Requirements
• Stand and walk for extended periods during a shift
• Lift and carry up to 30 lbs, including trays, supplies, and cases
• Work in indoor and outdoor settings, including patio areas in warm Scottsdale weather
• Use POS terminals, phones, and other restaurant technology

Work Environment
Fast-paced restaurant and hotel setting in Scottsdale's Entertainment District, with frequent guest interaction. Morning shift typically runs from 6:00 AM – 3:00 PM, including weekends and holidays for a property that is open 365
What We Offer
• Competitive pay of [hourly or salary range]
• Health, dental, and vision benefits
• Paid time off and holidays
• Growth opportunities within the Clive Collective family of brands