About this role
Patient Interaction & Customer Service
- Greet patients and visitors in a courteous and professional manner.
- Assist patients with check-in and check-out processes.
- Respond to patient inquiries in person and over the phone, providing accurate information regarding services, appointments, and clinic policies.
- Address patient concerns or complaints and escalate issues when necessary to ensure patient satisfaction.
Appointment Scheduling & Coordination
- Schedule, reschedule, and confirm patient appointments and surgery using clinic systems.
- Coordinate referrals, follow-ups, and specialty visits as needed.
- Ensure appointment availability is optimized, and provider schedules are efficiently managed.
other tasks as assigned
Insurance & Registration
- Collect, verify, and update patient demographic and insurance information.
- Obtain necessary documentation, authorizations, and signatures.
- Explain insurance coverage, co-pays, and payment expectations when appropriate.
Financial Responsibilities
- Collect co-pays, deductibles, and outstanding balances.
- Process payments and maintain accurate financial records.
- Reconcile daily cash reports and ensure proper handling of funds.
Administrative Support
- Maintain accurate patient records in the electronic health record (EHR) system.
- Scan, file, and manage documents in compliance with clinic policies.
- Assist with correspondence, forms, and reports as needed.
Compliance & Confidentiality
- Adhere to HIPAA regulations and maintain strict patient confidentiality.
- Follow clinic policies, procedures, and regulatory requirements.
- Ensure all documentation and processes meet compliance standards.
Team Collaboration
- Work closely with medical staff, billing teams, and management to ensure smooth clinic operations.
- Communicate effectively with providers regarding patient flow and scheduling needs.
- Support overall clinic efficiency and patient experience initiatives.
- other tasks as assigned
Required Skills & Qualifications
- High school diploma or equivalent
- Previous experience in a healthcare 0-2 years of related experience. Clinic experience preferred.
- Strong communication and interpersonal skills.
- Proficiency with computers, electronic health records (EHR), and scheduling systems.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail and organizational skills.
AHA BLS Certificate
Work Environment
- Fast-paced clinical setting with frequent patient interaction.
- Requires standing, sitting, and occasional movement throughout the clinic.
- May involve handling sensitive or urgent situations.