About this role
Title : Expert SLS AFR
Location : GSC BOG
Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.
Key Responsibilities:
- Receive quote request
- Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.
- Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.
- Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.
- Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.
- Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.
- Find improvements and efficiencies and discuss open topics and issues.
Skills / Requirements:
- Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
- At least 1 years in Logistcs process
- Good level of MS Excel and other MS Office tools.
- Good communication in English (verbal and written).
- Customer service and communication skills.
- Teamwork and autonomy
Relevant information:
- Type of Contract: Indefinite - Directly with DHL Colombia.