Senior Business Process Analyst – SAP Signavio

About the role

DHL Group is looking for a Senior Business Process Analyst with strong hands-on expertise in SAP Signavio and Business Process Model and Notation version 2.0 .

In this role, you will analyze current business processes, design improved future processes, and help create consistent, scalable, automation-ready, and audit-ready process documentation. You will collaborate with Process Owners, Operations, Information Technology , Compliance, Automation, and Transformation teams across different functions and countries.

Your responsibilities

- Analyze end-to-end current processes , including roles, systems, handovers, controls, risks, challenges, and Key Performance Indicators .
- Create and maintain current and future process models in SAP Signavio using Business Process Model and Notation version 2.0 .
- Facilitate process analysis and design workshops with business and technical stakeholders.
- Design improved processes and identify opportunities for standardization, digitalization, and automation.
- Document decision-making steps, business rules, exceptions, controls, system interactions, and handovers.
- Review process models to ensure quality, consistency, and compliance with modeling standards.
- Support process governance, alignment with Standard Operating Procedures , version control, approvals, and audit readiness.
- Train and guide stakeholders on Business Process Model and Notation version 2.0 , SAP Signavio, and process documentation standards.

Your profile

- Bachelor’s degree or equivalent qualification in Business Administration, Process Management, Information Systems, Industrial Engineering, or a related field.
- More than four years of experience in process management, business analysis, operational excellence, process transformation, or shared services.
- Advanced knowledge of Business Process Model and Notation version 2.0 .
- Hands-on experience creating and maintaining process models in SAP Signavio.
- Experience analyzing current processes and designing improved future processes .
- Strong workshop facilitation, stakeholder management, and communication skills.
- A structured, analytical, consultative, and detail-oriented working style.
- Professional English communication skills.

Additional experience that would be valuable

- Experience with process mining, workflow tools, automation assessment, reporting dashboards, or Lean Six Sigma.
- Experience in global, cross-functional, shared services, outsourcing, business transition, or Human Resources operations environments.
- Certification in Business Process Model and Notation , SAP Signavio, Lean Six Sigma, Business Analysis, or Process Mining.

Why join us?

You will contribute to process excellence within a global organization, helping teams improve transparency, standardization, operational efficiency, compliance, and automation readiness.

Apply now and help us build more efficient and future-ready ways of working across DHL Group.

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