Operations Executive (RNCC)

Job Title: Executive Regional Network Control Centre

Function: Operations

Reports To: Regional SFC Fleet & Network Manager

Location: East

Travel Required: 25%

About DHL Blue Dart Express India:

Blue Dart Express Limited , a listed company, is   a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions.   Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.   We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work , combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong . Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Executive – Regional Network Control Centre is responsible for real-time monitoring and control of surface network movements within the region. The role focuses on tracking vehicle movements, monitoring schedule adherence, managing exceptions, and coordinating with operations teams to minimize delays and service disruptions.

This role acts as the first line of operational control and escalation for regional surface network performance.

Job Purpose:

To ensure uninterrupted surface network operations by providing real-time monitoring, exception management, and coordination support, enabling adherence to committed TATs and service standards across the regional logistics network.

Key Roles & Responsibilities:

Network Monitoring & Control

- Monitor real-time movement of surface vehicles across regional routes using tracking and telematics systems.
- Track adherence to planned schedules, departure times, and arrival timelines.
- Identify delays, deviations, and exceptions impacting network performance.

Exception Management & Escalation

- Flag transit delays, route deviations, vehicle breakdowns, and operational disruptions.
- Coordinate with fleet, hub, and line-haul teams to initiate corrective actions.
- Escalate critical exceptions to Regional SFC Fleet & Network Manager as per defined protocols.

Schedule & TAT Adherence

- Track key TAT milestones across first-mile, middle-mile, and last-mile handovers.
- Support recovery actions to minimize service impact during delays.
- Ensure timely communication of potential service risks to stakeholders.

Data Tracking & MIS Support

- Maintain accurate logs of network movements, delays, and exceptions.
- Support preparation of daily and periodic network performance MIS.
- Track key control metrics such as on-time departures, arrivals, and exception closure.

Coordination with Operations Teams

- Coordinate with hubs, delivery centers, fleet teams, and surface line-haul operators.
- Support smooth handovers between network legs through timely information sharing.
- Assist operations teams during peak periods and high-volume days.

Process Adherence & Compliance

- Follow defined network control SOPs and escalation matrices.
- Ensure accurate data capture and compliance with control centre processes.
- Support audits and reviews by providing movement and exception data.

Qualifications & Experience:

Education

- Essential: Graduate degree in Logistics, Supply Chain, Operations, or a related field.
- Preferred: Diploma or certification in Logistics, Transportation, or Operations Management.

Experience

- of experience in logistics operations, network monitoring, fleet coordination, or control tower–type roles.
- Exposure to surface transportation, line-haul operations, or express logistics environments preferred.
- Experience working in shift-based or time-critical operations is an advantage

Skills & Capabilities:

Core Technical Skills

- Understanding of surface logistics and line-haul operations
- Real-time monitoring and exception tracking
- Basic data analysis and MIS preparation
- Familiarity with tracking systems, GPS, or TMS platforms

Behavioural Competencies

- Strong attention to detail and situational awareness
- Ability to work under pressure in time-sensitive environments
- Clear communication and escalation skills
- Coordination and teamwork orientation
- Willingness to work in shifts, if required

Key Performance Indicators:

KRAs

KPIs

Network Visibility

% of movements tracked in real time

Schedule Adherence

On-time departure and arrival performance

Exception Management

Timeliness of issue identification and escalation

Service Continuity

Reduction in service-impacting delays

Data Accuracy

Accuracy and completeness of control centre MIS

Process Compliance

Adherence to network control SOPs

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

- Great Place to Work® Certified —a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure , and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits —from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking —where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand , trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected] .