Housekeeping Manager (Carolina Breeze Vacations)

Company Overview

Carolina Breeze Vacations is a locally led vacation rental management company serving Holden Beach, Ocean Isle Beach, Sunset Beach, Calabash, St. James, Oak Island, Caswell Beach, Southport, Bolivia, Supply, and Shallotte . Our portfolio spans oceanfront homes, soundside retreats, pet-friendly rentals, and classic Carolina beach cottages — giving owners and guests a wide range of high-quality options across one of the most desirable stretches of the North Carolina coast.

We are led by a team with decades of combined experience investing in, growing, and operating successful vacation rental management companies. That experience is paired with on-the-ground local managers who live in the markets they serve and have the authority to make decisions in real time. We believe vacation rental management is fundamentally a relationship business, and relationships are built locally.

For homeowners, we are an advocate first — focused on protecting the home, maximizing income, and delivering transparent, real-time reporting. For guests, we deliver professionally cleaned, fully equipped homes backed by reliable local support from check-in to check-out.

Carolina Breeze Vacations is part of Casago Coastal NC, a family of four coastal North Carolina vacation rental brands operating under the Casago network — North America's largest specialized vacation rental manager.

Position Summary

We are seeking an experienced and motivated Housekeeping Manager to lead housekeeping operations for Carolina Breeze Vacations by Casago . This role is responsible for ensuring our vacation rental homes consistently meet high standards of cleanliness, presentation, and guest readiness while providing strong leadership and accountability across our housekeeping team and vendor partners.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, can effectively manage schedules and changing priorities, and takes ownership of results. You'll play a key role in developing a dependable housekeeping operation, supporting and coaching team members, resolving issues quickly, and ensuring every property is prepared to deliver an exceptional guest and homeowner experience.

Key Responsibilities

- Oversee daily housekeeping operations, ensuring all vacation rental properties are clean, inspected, and guest-ready on schedule.
- Manage housekeeping schedules, staffing assignments, and vendor coverage based on occupancy and turnover demands.
- Lead, train, and support housekeeping staff while maintaining clear performance expectations and accountability.
- Coordinate third-party cleaning vendors to ensure consistent quality, reliability, and timely service.
- Conduct property inspections, address cleanliness concerns, and maintain established quality standards.
- Monitor task completion and housekeeping workflows using Breezeway or similar systems.
- Manage linens, supplies, and inventory while identifying opportunities to improve efficiency and control costs.
- Respond quickly to guest concerns, staffing shortages, last-minute changes, and urgent cleaning needs.
- Collaborate with Guest Services, Maintenance, and Property Management to resolve issues and ensure property readiness.
- Provide hands-on field support as needed and participate in the emergency/on-call rotation.

Required Qualifications

- 1+ years of experience in housekeeping, vacation rentals, property management, hospitality, or a related field
- Strong organizational, scheduling, and time-management skills
- Ability to lead, motivate, and hold team members accountable
- Strong attention to detail and commitment to cleanliness and quality standards
- Ability to manage multiple priorities in a fast-paced, high-volume environment
- Excellent written and verbal communication skills
- Comfortable coordinating with employees, vendors, property managers, and other departments
- Ability to identify problems quickly, make decisions, and follow through to resolution
- Familiarity with property management, housekeeping, or task-management systems preferred
- Basic computer skills and ability to learn new systems and technology
- Reliable transportation and willingness to travel between properties as needed
- Flexibility to work weekends, holidays, and adjust to changing operational needs during peak season

Preferred Qualifications

- Previous supervisory or team leadership experience
- Experience with Breezeway for housekeeping scheduling, task management, inspections, and property operations
- Experience with Streamline or similar vacation rental property management software
- Experience managing third-party housekeeping vendors or contract cleaners

Compensation & Benefits

Annual Salary

$50,000 - $57,000

Benefits

- Paid time off such as PTO, sick days, and vacation days
- Health, Dental, and Vision insurance
- Retirement benefits or accounts
- Mileage reimbursement
- Cell Phone reimbursement