Prospect Wheelchair Agent NS (DL) - MKE

About Prospect Airport Services

With decades of experience supporting operations at more than 30 major airports, including Chicago, Dallas, Newark, and many others, Prospect Airport Services is a trusted leader in aviation support services.

Our team of more than 11,000 dedicated associates provides essential services, including wheelchair assistance, baggage handling, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity while delivering reliable, high-quality service to our airline partners and the traveling public.

We are looking for dependable, customer-focused individuals who demonstrate integrity, compassion, and professionalism. If you enjoy helping others and want to be part of a team that makes a difference in the travel experience, we encourage you to apply!

Job Summary

As a Passenger Service Assistant (Wheelchair Agent), you will assist passengers who require wheelchair assistance throughout their airport journey, from the curbside and check-in areas to their aircraft and final destinations. This position plays an important role in ensuring passengers receive safe, respectful, and professional service.

Key Responsibilities

- Provide wheelchair assistance to passengers throughout the airport while delivering excellent customer service.
- Assist passengers with check-in, baggage handling, baggage claim, and navigating airport terminals.
- Safely assist passengers when boarding or exiting aircraft, including navigating aircraft stairs when required and authorized.
- Collect wheelchairs from airport concourses and return them to designated staging areas.
- Follow all company, airline, airport, and safety policies and procedures.
- Communicate professionally and respectfully with passengers, coworkers, supervisors, and airline personnel.
- Perform other related duties as assigned within the requirements of the position.

Qualifications

- High school diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain and maintain all required airport credentials and security clearances.
- Proficiency in English to communicate effectively with passengers and team members.
- Strong customer service skills, reliability, and a willingness to help others.
- Ability to work independently and as part of a team.

Physical Requirements

This position is physically demanding and requires the ability to:

- Frequently lift and move up to 70 pounds.
- Constantly push and pull up to 70 pounds.
- Walk and stand for extended periods.
- Reach above shoulder level, climb, crawl, stoop, squat, kneel, and bend as needed to perform job duties safely.

Work Environment and Schedule

- Availability to work rotating shifts, including mornings, evenings, overnight shifts, weekends, and holidays.
- Willingness to work overtime as operational needs require.
- Ability to work indoors and outdoors in varying weather conditions, including severe seasonal weather.
- Ability to work in a fast-paced airport environment where safety, punctuality, teamwork, and customer service are essential.

Employee Benefits

Prospect Airport Services offers a variety of benefits and employee perks, including:

- Competitive Pay: With daily access to earned wages through Payactiv.
- Medical, Dental, and Vision Insurance: Available to eligible full-time employees working at least 30 hours per week. Benefits begin in the month following 60 days of service.
- Voluntary Additional Coverage: Options through AFLAC, including short-term disability, accident, critical illness, and hospital indemnity coverage.
- Paid Time Off (PTO): Based on location-specific leave policies.
- Employee Discounts and Perks: Access to Working Advantage, Payactiv, Purchasing Power, and Active&Fit.
- Travel Discounts: Access to ID90 travel deals on hotels, rental cars, cruises, and more, as well as discounted car rentals and hotels through Concur.
- Tuition Discounts: Educational savings through Purdue Global.

Eligible dependents for medical, dental, and vision coverage include spouses, children under age 26, and qualifying disabled dependents of any age. Benefit eligibility, terms, and availability are subject to applicable plan documents and company policies.

Join Our Team!

Be part of a team that helps make air travel more accessible, comfortable, and welcoming for passengers every day.

If you are dependable, compassionate, and ready to make a difference, we encourage you to apply to Prospect Airport Services!

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."