Ad Operations Executive

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Role: Ad Operations Executive

Experience: 1 Year & above

Location: Bangalore

About MarketStar

At Regalix, A MarketStar Company, you will have the opportunity to work in a dynamic environment that thrives on collaboration, embraces cutting-edge technologies, and delivers impactful solutions to our clients. With a shared commitment to excellence, innovation, and client success, we are setting new benchmarks in the market. By leveraging Regalix's deep understanding of digital marketing strategies and MarketStar's proven track record in driving advertising operations, we have forged a unique synergy that propels us to the forefront of our field.

Together, we shape the future of digital advertising by providing operational excellence and data-driven insights that enable clients to succeed.

About the Client:

The world’s largest professional networking platform.

Role Overview:

We are seeking a highly motivated Media Operations Executive / Ad Operations Executive to join our team in Bangalore. This is a 100% backend, non-voice role focused on supporting LinkedIn advertising operations across Marketing Solutions (LMS), Talent Solutions (LTS), and Agency Support (LAS).

The role involves campaign setup, optimization, reporting, CRM case management, and billing updates, ensuring accurate and timely execution to support LinkedIn’s operational and revenue objectives.

Key Skills:

- Advertising Platforms: Proficiency in LinkedIn Campaign Manager Tool (CMT), Merlin, Campaign IQ (CIQ), and familiarity with other digital platforms (Google Ads, Facebook Ads Manager is a plus).
- Data Analysis: Ability to interpret campaign data, identify trends, and generate actionable insights.
- CRM Expertise: Proficiency in Zendesk, Salesforce, or Microsoft Dynamics for case management and reporting.
- Reporting & Technical Skills: Advanced Excel and PowerPoint skills to create reports, dashboards, and presentations.
- Operational Excellence: Strong attention to detail, data accuracy, and adherence to SLA, IRT, and quality standards.
- Problem Solving: Ability to troubleshoot issues, validate information, and escalate complex cases when needed.
- Collaboration: Work effectively with Sales, Program Managers, and internal cross-functional teams.
- Continuous Learning: Stay updated on LinkedIn advertising operations, tools, and best practices.

Key Responsibilities:

- Common Responsibilities (All LOBs – LMS, LTS, LAS)
- Manage incoming requests exclusively through CRM tools; no voice or phone communication.
- Own cases end-to-end: intake, execution, QA, and closure.
- Maintain CRM hygiene, including documentation, tagging, and accurate status updates.
- Generate Excel and PowerPoint reports, ensuring adherence to LinkedIn-approved templates.
- Meet performance metrics including SLA, IRT, Utilization, Quality, and Shrinkage.
- Participate in training, coaching, and process improvement initiatives.
- Communicate updates through CRM, case chatter, or email only.

Shift Coverage:

- Rotational Shift

Key Qualifications:

- Graduate / post-graduate in any discipline. (Undergraduates with relevance experience can be considered)
- 1 year of experience in media operations, ad operations, or campaign management.
- Strong proficiency in CRM tools, Excel, PowerPoint, and LinkedIn advertising platforms.
- Excellent written communication skills and attention to detail.
- Comfortable working in a backend, non-voice operations role.
- Ability to work in SLA-driven, high-volume environments across global shifts.

## What’s in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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