Engine Field Service Technician - Level II

Job Summary:

Diagnoses and completes less complex repairs to engines at the customer’s site.

Key Responsibilities:

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Job Title: Field Service Engineer

Job Location : Mumbai, Maharathra

Job Summary: Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at customer site.

Key Role and Responsibilities:

Hands on Experience on Engine & Aftertreatment system on vehicle level analysis.

Troubleshooting on vehicle & Engine.

Basic knowledge of electronic service tool like Insite on Engine & ATS.

Organize & Impart Trainings to OEMs and CCC Service Center’s for ensuring trouble free operation of product.

Supporting to CCCs for aftermarket service support.

Ability to strip down & rebuild turbocharger, Dosing Systems/Fuel System and analyze the failure.

Ability to trouble shoot on vehicle/Engine/Genset/Const Equipment for Engine related issues.

Handling warranty cases and concluding warranty disposition.

Enhancing capability of CTT ASC on customers support by Technical/Service support/parts availability.

Conduct Service center audit and implement corrective actions required.

Support Infant care.

To ensure field failure parts to dispatch to plant for analysis.

Maintain service data base for the complete key activities of service and support data for release monthly report.

Customer Service support for CMI and Non CMI in aftermarket.

Attending Field Failures (AIS) for BSVI and BSIV reported in the region and within minimum time to resolve complaints reported.

Trouble shooting of complaints being reported on Vehicle / Engine.

Supporting Infant care and emerging issues being reported in field for CMI & Non CMI customers.

Provide complete details of failures for plant team on corrective action drive.

Impart Training to OEM/OEM dealers in the region.

Update incident reported in ePIR database.