About this role
IT/OT Application Support & Integration Lead
We are seeking an experienced IT/OT Application Support & Integration Lead to support, configure, and manage industrial applications and alarm management systems within manufacturing and operational environments. The ideal candidate will possess strong expertise in IT/OT integration , industrial systems, cloud technologies, and project delivery, with a strong understanding of operational technologies such as SCADA, MES, Asset Reliability, and Process Engineering systems .
Key Responsibilities
- Provide application support and administration for Alarm Management Systems , including PCN Alarm Management solutions.
- Configure, maintain, and troubleshoot applications, databases, network connections, firewall configurations, reporting tools, and dashboards.
- Support integration between IT and Operational Technology (OT) environments.
- Manage SQL database connectivity, application configurations, and system performance monitoring.
- Collaborate with engineering, operations, and project teams to ensure reliable application performance.
- Support and enhance solutions related to SCADA, MES, Operations, Asset Reliability, and Process Engineering .
- Drive cloud-enabled initiatives leveraging Microsoft Azure , Mobility, IoT, and Big Data technologies.
- Lead and participate in digital transformation and modernization projects.
- Ensure successful project delivery through planning, execution, testing, and deployment activities.
- Develop operational documentation, support procedures, and system configuration standards.
- Coordinate with cross-functional stakeholders to resolve complex technical issues and improve system reliability.
- Support continuous improvement efforts across IT/OT ecosystems.
Required Skills & Qualifications
Technical Skills
- Strong experience supporting Alarm Management Systems .
- Experience with PCN Alarm Management solutions preferred.
- Knowledge of PAS PSI systems is highly desirable.
- Experience with:
Application configuration and administration
- SQL Databases and database connectivity
- Network connectivity and firewall configuration
- Reporting and dashboard setup/configuration
- Strong understanding of IT/OT Integration concepts and architectures.
- Experience with:
SCADA Systems
- Manufacturing Execution Systems (MES)
- Operations Technology environments
- Asset Reliability solutions
- Process Engineering applications
- Familiarity with Microsoft Azure , Cloud Computing, Mobility, IoT, and Big Data platforms.
- Experience delivering end-to-end technology projects and transformation initiatives.
Professional Skills
- Excellent organizational and communication skills.
- Strong team management and stakeholder management capabilities.
- Ability to perform effectively in high-pressure environments.
- Strong analytical and problem-solving skills.
- Flexible attitude with a continuous learning mindset.
- Demonstrated ability to work collaboratively in cross-functional teams.
Preferred Qualifications
- Experience in industrial manufacturing, process industries, energy, oil & gas, chemicals, or similar operational environments.
- Exposure to digital transformation, Industry 4.0, and smart manufacturing initiatives.
- Knowledge of alarm rationalization, alarm performance monitoring, and operational excellence frameworks.
Experience Required
- 8+ years of experience in IT/OT systems, industrial applications support, or related technical roles.
- Proven experience in project execution, delivery, and transformation programs.
- Demonstrated experience working with enterprise and operational technology platforms in industrial environments.
Location: Mexico
Work model: Remote
Hiring Model: FTE