Senior Analyst

E ss e n t i a l J ob F un c t i o n s

- P r o vi de t e c h ni cal l e ad on network management systems and performance monitoring tools
- Provide technical support for multi-vendor Routers and switches.
- Resolve remote connectivity issues on links and modems in a timely manner.
- Maintaining network configuration data and b a c k u p s f or all Rem ote co n n e ct i v i ty imp l em e n tat i o n s a n d e q u ip men t.
- S u pp o r t and m a in ta i n ne t w o r k sta b i l i ty
- P r o vi de t e c h ni cal su p p o r t v i a t e l e p h o n e or e -m a i l to f i e ld per so n als a n d ven do r s
- Re sol v e t e c hni cal pr o b l em s t hr ou g h per s o n al k n o w l e d ge , r e s e a r c h or t e a m w o r k .
- E scalate cas e s to t h e a pp r o p r i ate s k i ll l e ve l i n l in e wi t h d e f ine d p roc e du re s i n ord e r to en su r e t i me ly re solut i on of s ervi ce l eve l a gre e men ts a n d m a in ta i n custo me r sat i sf a ct i o n .
- C oo r d in ate o n s i te v i s i ts a n d p a r ts o r d e r i n g wi th Zayo a n d t hi rd - p a r ty f ie ld t e a m s.
- M ee t pr oduct i vi ty a n d q ual i ty ta rge ts
- Help and support other members of the team through sharing of information and effective team working
- Diagnose and resolve software hardware connectivity problems.
- Manage and deploy software upgrades to production network equipment as required.
- Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e- mail inboxes and creating FCC outage notifications.
- Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities
- Assists in outage root cause analysis, process improvement initiatives, and automation
- Perform other duties as assigned or required

E du c a t i o n / C e r t i f i c a t i o n s

- B ac he lo r ’s d e gre e i n C o m p ut e r S c ien ce E n g ine e r i n g or re lat e d d egr e e or e q u i v al e n t e x pe r ien ce a n d/or t e c hni cal t r a i ni n g i n e l e ct r o ni cs

Exp e r ie nc e / M in im um R e q ui r e m e n ts

- Thr e e ( 3) to f iv e ( 5) y e ar of re lat e d w o r k e x per i en ce
- B as i c u n d er sta n d in g of ne t w o r k s e cu ri ty p rin c i p l e s an d co n c ep ts. ( In clud i n g V P N )
- TC P/ I P a n d N e t w o r k i n g t r o u b l e s h oot i n g
- K n o w l e d g e of wi r e l e ss t e l e c o mm u ni cat i o n s ne t w o r k m a n a ge m en t syst em s
- CC NA c er t i f i cat i on p r e f e rr e d

O t h e r S k i lls / A b i li t i e s

- E xc e ll en t sense of personal accountability
- Excellent communication skills.
- Excellent customer service skills
- Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services.
- Strong problem-solving skills
- A strong team worker and communicator with the desire to talk to field engineers and technicians
- Proficient with Microsoft Office and the ability to learn specialized system tools
- Skilled at completing tickets for m a in t en a n ce p u r p ose
- A b i l i ty to m ult i - task i n a fa s t p ac e d en v i ro n men t
- De ta i l o r i en t e d w i th st r o n g wri tt e n a n d ve r b al s k i lls
- S e lf -m ot iv at e d wi th t h e a b i l i ty to m a k e c ri t i cal d e c i s i o n s
- A stro n g t e am w or k e r a n d c o mm u ni cator wi th t h e d e s i re to talk to f ie ld e ng i nee rs a n d t e c hni c i a n s.
- K n o w l e d g e of wi r e l e ss co m m u ni cat i o n s a p lus
- I T I L k n o w l e d g e a p lus