About this role
Job Title
Customer Support Associate
Bring your passion for customer service and the travel industry to a global leader
Join Amadeus as a Customer Support Executive, where your problem-solving skills and communication abilities will help travel professionals around the world get the most from our innovative solutions. In this dynamic and international role, you’ll collaborate with teams across borders, learn cutting-edge tools, and play a key part in creating seamless travel experiences.
In this role, you'll
- Provide support to customers via phone, chat, and online portals on a diverse range of queries.
- Investigate customer questions, propose solutions, and follow up to ensure timely resolution.
- Build a broad understanding of Amadeus products and services to provide informed assistance.
- Collaborate closely with colleagues and other support teams to address complex issues.
- Maintain clear, friendly, and professional communication with customers.
- Contribute to a culture of continuous learning and teamwork in a multilingual, dynamic environment.
About the ideal candidate
- Bachelor’s degree or equivalent relevant experience.
- Experience in customer service or helpdesk support roles.
- Background in the travel industry and familiarity with Global Distribution Systems (GDS).
- Strong troubleshooting, communication, and organizational skills.
- Comfortable balancing multiple priorities and following through on commitments.
- Proactive, team-oriented, and eager to learn in an international environment.
- Fluency in English (required) and one additional language – either Italian or French (mandatory).
What we can offer you
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
珞 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
#LI-EMEA
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.