Professional Education Administrator

Key Responsibilities:

Trainee Support & Administration
• Manage routine trainee queries through the Professional Education shared mailbox, responding directly or routing appropriately.
• Support trainee onboarding, induction, qualification briefings and learner communications.
• Maintain accurate trainee records, trackers and databases throughout the qualification lifecycle.

Examination & Qualification Administration
• Coordinate examination registrations, enrolments, learner lists and submissions with professional bodies and course providers.
• Monitor key dates and deadlines and issue clear communications and reminders to trainees.
• Update examination results, exemptions, course enrolments and progression records.
• Support revision courses, exam preparation sessions, qualification briefings and follow-up actions.

Professional Body & Provider Coordination
• Liaise with professional bodies and education providers on routine registration, membership, examination and learner administration queries.
• Maintain clear records of correspondence, actions and outcomes.

Mailbox, Communications & Programme Coordination
• Manage and triage the Professional Education shared mailbox, ensuring requests are actioned promptly.
• Draft and distribute clear trainee communications on examinations, enrolments, study leave, key dates and available supports.
• Schedule learner briefings, workshops, tutorials and support sessions, including invitations and attendance tracking.
• Maintain SharePoint pages, guidance materials, presentations and programme documentation.

Financial Administration & Reporting
• Process and track invoices, payments and supporting documentation relating to professional education activity.
• Prepare routine reports on enrolments, examinations, progression, queries and operational activity.
• Complete data validation and quality checks and identify opportunities to streamline, simplify or automate administrative processes.

Skills & Experience:

Essential
• At least two years of relevant experience in administration, education administration, learning operations, shared services or customer support.
• Experience managing a high-volume shared mailbox and multiple concurrent administrative activities.
• Strong proficiency in Microsoft Outlook, Excel, Word, Teams and PowerPoint.
• Ability to use Microsoft Copilot to streamline and simplify processes, and to identify administrative activities that could be improved through Copilot or automation.
• Excellent written and verbal English communication skills.
• Strong organisational skills, attention to detail and commitment to data accuracy.
• Ability to prioritise effectively, meet deadlines and work independently in a remote environment.
• Experience maintaining trackers, databases, records and routine reports.

Desirable
• Experience supporting professional qualifications, examinations, graduate programmes or learning activities.
• Experience in a professional services, education, learning and development or shared services environment.
• Experience using SharePoint, learning management systems or similar platforms.

Key Competencies
• Learner and stakeholder focus
• Planning, organisation and delivery
• Attention to detail and data accuracy
• Clear written and verbal communication
• Accountability, ownership and sound judgement
• Collaboration and relationship management
• Operational excellence and continuous improvement
• Confidentiality and professionalism