About this role
About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Provide support across Tagetik Consolidation and PPS SII solution tools as part of the BAU (Business As Usual) support team. Troubleshoot complex issues raised by users during key reporting cycles for filing to Bank of England (PRA) and EIOPA.
Coordinate amongst teams (networks / security / workplace etc.) to resolve issues not pointing towards SaaS application, but M&G’s policies.
Maintain clear ownership of issues through to closure, including timely stakeholder updates, root-cause follow-up and verification that service has been restored.
Support version upgrades and participate actively in service reviews with vendor.
Keeping yourself up-to date with SaaS product community to be aware of latest events, releases, fixes etc.
Impact assess pre-packaged solutions from Tagetik and make necessary amendments which may include changes in system.
Regular reviews and updates to the application documentation following minor / major enhancements.
Maintain operational knowledge of interface schedules, dependencies, support contacts, control points and recovery procedures.
Act as a key technical contact for application vendors and business stakeholders during incident investigation and service improvement activity.
Evaluate new requirements by coordinating with business stakeholders and manage and co-ordinate the implementation lifecycle.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.