About this role
About the role
Review and quality-check customer interactions handled by Lovepop’s Happiness team across the app and social media channels to ensure customers receive accurate, helpful, and consistent support that reflects the Lovepop experience.
Accountabilities
- Set up and manage automated email campaigns in Smartlead.
- Research potential retail partners and find relevant contacts.
- Keep lead lists accurate, verified, and organized.
- Track campaign results and suggest improvements.
- Coordinate with the sales team on interested leads.
- KPI:
- Qualified leads: 50 leads a month
- New customers: 10 New Customers a month
Qualifications
- Excellent written English, with the ability to create clear, engaging email content.
- Strong analytical and logical thinking, with close attention to detail.
- Excellent organizational, operational, and execution skills.
- Ability to work independently, manage priorities, and follow tasks through to completion.
- Hands-on experience setting up and managing email campaigns using outreach platforms.
- Experience working with the US market.
- Familiarity with Smartlead or similar email outreach tools is a plus.
Lovepop Values
Engineering: Curiosity to discover how the world works
Hunger: Desire to take on more than is expected
Magic: Delivering unexpected experiences
Connection: Building relationships with each other
Lovepop Operating Philosophies
A+ talent loves working with A+ talent. A+ talent delivers 10x outcomes.
Growth mindset. We believe people develop over time, that capability increases through belief and hard work. Most increases in productivity come from leveling up and applying more leverage and focus over time rather than by applying more resources or hours.
The team I’m on is more important than the team I lead. From Patrick Lencioni’s “The Advantage”: leaders need to put their working team’s objectives ahead of the objectives of the team they themselves lead for an organization to be effective.
Executive leadership team commitments: We value our time together, Create a safe space, Get everything on the table, Make clean agreements, Set the standard.