Manager of Research, Preclinical, PPM and Alliances IT Services (Service Owner)

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Manager, Research, Preclinical, PPM and Alliances IT Services (Service Owner)

Location: Krakow, Poland : 4 days/week from the Unity Tower office.

About the role

This is a strategic, high-impact role at the heart of R&D. As Service Owner, you will take end-to-end ownership of the PPM service and a broader portfolio of R&D applications that support scientific and preclinical workflows, portfolio governance, and collaboration with external partners.

You will shape the service strategy, roadmap, and operating model, ensuring reliable, scalable, and business-aligned IT services. The role involves an expected learning curve across parts of the application portfolio, supported by domain experts and existing delivery partners.

Main Responsibilities

- Own the end-to-end IT service lifecycle for Research, Preclinical, PPM, and Alliances services, from strategy and design through operations, enhancements, and continuous improvement.
- Define and maintain a three-year service roadmap, including demand, capacity, and budget planning, in close partnership with business stakeholders.
- Take primary ownership of the Planisware service, including operations, governance, stakeholder management, integrations, reporting, and vendor oversight.
- Ensure reliable, high-performing service delivery that supports global R&D execution, portfolio governance, and collaboration with external partners.
- Lead and coordinate a blended delivery model involving internal teams, nearshore and offshore resources, and external vendors.
- Assess, prioritise, and manage incoming demand and change requests in line with business priorities, timelines, and cost models.
- Establish and maintain service governance covering integrations, data flows, access models, and system usage, in line with Galderma standards.
- Act as the central IT coordination point across Architecture, Security, Data, Integration, and Operations teams, ensuring alignment and effective dependency management.
- Own vendor and contract management, including service-level definition, performance monitoring, and ongoing optimisation.
- Drive simplification, consolidation, and continuous improvement initiatives to build a scalable and predictable service model.
- Monitor and report on service performance, financials, resource utilisation, and technical delivery.

Key Requirements

- Master’s degree in Information Management, Computer Systems, Life Sciences, or a related field.
- At least 10 years of experience in IT service delivery and/or application management within R&D, scientific, engineering, or product development environments.
- Strong hands-on experience with Planisware, including service ownership, operations, governance, stakeholder management, integrations, reporting, and vendor management.
- Experience with R&D and scientific application ecosystems, such as ELN, LIMS, scientific platforms, modelling and analytics tools, and collaboration or documentation solutions.
- Strong experience working with external vendors and managed service providers in complex delivery models.
- Solid knowledge of IT Service Management, IT Governance, Financial Management, and Vendor Management.
- Fluency in English, both written and spoken. Additional languages are an advantage.

Skills & Competencies

- Strategic mindset combined with a hands-on approach to service ownership and delivery.
- Strong stakeholder management skills and the ability to build trusted partnerships across R&D, IT, and external vendors.
- Ability to manage a broad and complex application portfolio through structured governance and prioritisation.
- Strong analytical and problem-solving skills, with the ability to manage risks, dependencies, and competing priorities.
- Proven ability to quickly build knowledge of new applications, scientific processes, and business needs.
- Excellent communication, coordination, and influencing skills in a global matrix organisation.
- High level of ownership, accountability, and focus on continuous improvement.

What we offer in return:

- You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
- You will receive a competitive compensation package with bonus structure and extended benefit package.
- You will participate in feedback loops, during which a personalized career path will be established.
- You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps:

- If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
- The next step is a virtual conversation with the hiring manager and the wider team.
- The final step is an in-person interview with the local HRBP.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

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