About this role
About Medserv:
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being trustworthy, Collaborating positively and Delivering results, we strive to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
About the role:
As a Medical Billing Specialist, the core of the role will revolve around the daily processing of invoices and claim forms for all patient claims, to following up on outstanding accounts with clients such as doctors, hospitals, and insurers. Your day can vary, though, from data extraction and analysis to training new team members or learning how to use a new system.
Responsibilities:
- Efficient processing of various documents provided by different entities to generate invoices and claims in line with the company’s Service Level Agreements (SLAs).
- Reviewing, processing, and managing patient claims while ensuring accuracy and compliance with client, hospital, and insurer requirements.
- Following up on unpaid invoices and claims with hospitals, insurers, and patients, identifying trends and resolving issues to maximise reimbursement and reduce payment delays.
- Ensuring all claims meet the standards, rules, and requirements of insurance companies, hospitals, and clients to achieve maximum reimbursement and maintain high levels of client satisfaction.
- Handling insurer and hospital returns, corrections, and claim-related queries, ensuring timely and accurate resolution.
- Answering internal and external telephone enquiries from colleagues, clients, hospitals, and insurers, maintaining a professional approach and providing accurate information.
- Responding to daily email and ticketing system queries from internal and external stakeholders within agreed timeframes, while managing additional correspondence as required.
- Establishing and maintaining strong working relationships with clients, hospitals, insurers, and other key stakeholders.
- Attending and participating in training programmes, while providing guidance, mentorship, and support to less experienced team members.
- Performing additional duties and projects as assigned by management to support departmental and organisational objectives
Desirable (but not essential)
- Experience in healthcare or insurance sector
- Knowledge of the Irish healthcare system or private practice environment
Skills & Competencies:
- Strong analytical, organisational, and problem-solving skills.
- Excellent attention to detail and accuracy.
- Proficiency in Microsoft Excel and general PC applications.
- Strong communication and relationship-building skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Effective time management and prioritisation skills.
- Healthcare, business, science, or related qualification/experience preferred.
What we offer:
- Performance bonus (Team based)
- Corporate Health insurance with Irish Life
- Pension contribution
- Maternity & Paternity leave (T&C's apply)
- Life Assurance
- Gym membership
- Dedicated EAP
- Workcation Options
- 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
- Holiday Plus Scheme to purchase additional leave
- Professional development support
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
Additional Information:
- This role is office-based. Hybrid may be an option post probation
- This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm
- Role commences immediately