Strategic Account Manager - Affordable Housing

Accountabilities

- Serve as the primary strategic advisor for state and local government clients throughout the entire account lifecycle, developing strong relationships with stakeholders at all organizational levels.

- Assess client workflows, operational needs, and program objectives to configure and tailor software solutions that support effective adoption and measurable outcomes.

- Proactively manage a portfolio of enterprise accounts, strengthening engagement, client satisfaction, retention, and opportunities for account expansion.

- Advise clients on applicable U.S. Department of Housing and Urban Development (HUD) standards, regulatory requirements, and best practices, helping them use platform capabilities to improve efficiency and maintain compliance.

- Educate client stakeholders on relevant software features, process improvements, and implementation strategies that support their affordable housing and community development programs.

- Establish account-level objectives, performance milestones, and long-term success plans aligned with client priorities and program requirements.

- Identify risks, operational challenges, upcoming deadlines, and potential audit issues early, developing practical solutions to keep client programs on track.

- Serve as the connection between clients and internal Product and Engineering teams, communicating customer feedback, evolving regulations, and functional requirements to inform platform development.

- Follow through on product enhancements and communicate relevant updates to clients, ensuring expectations are managed and the impact of improvements is understood.

- Coordinate across internal teams to resolve client issues, support program success, and maintain consistent service quality.

- Manage multiple accounts, competing priorities, and time-sensitive deliverables while maintaining high standards of organization, accountability, and compliance.

Requirements:

- At least 5 years of experience in client success, implementation, account management, or a consultative role within a SaaS or technology company.

- Excellent communication, presentation, and relationship-building skills, with the ability to engage effectively with program staff, technical stakeholders, and senior agency leadership.

- Demonstrated ability to act as a subject matter expert, provide trusted guidance, and translate complex requirements into practical recommendations.

- Strong commitment to using technology to strengthen communities and improve outcomes for low-income families and vulnerable populations.

- A quality-focused and accountable approach to work, particularly when supporting federally funded programs, regulatory compliance, and public sector operations.

- Exceptional organizational and project management skills, with the ability to coordinate multiple accounts, stakeholders, deadlines, and evolving priorities.

- Experience supporting HUD or other federal programs, such as CDBG, CDBG-DR, ESG, HOME, or HOPWA, as a grantee, housing authority partner, or consultant to public sector clients, is preferred.

- Project management experience or relevant certifications are advantageous.

- Experience configuring, implementing, or optimizing SaaS platforms is a plus.

- Familiarity with public sector renewals, contracts, procurement processes, or government account management is desirable.

- A proactive, self-directed working style and the ability to thrive in a fast-paced, deadline-driven environment.

- Strong analytical and problem-solving abilities, with the judgment to identify risks, anticipate client needs, and recommend effective solutions.

Benefits:

- Comprehensive medical, dental, and vision plan options.

- Company-paid short-term disability insurance and life insurance.

- Employer 401(k) contributions with a generous match and immediate vesting.

- Five weeks of paid time off (PTO) annually.

- Nine paid company holidays each year.

- Three days of paid volunteer time off annually.

- Fully remote work arrangement within the United States.

- Opportunities to build long-term relationships with public sector clients and contribute to affordable housing, community development, and other mission-driven programs.

- The ability to provide direct input into product development by sharing client insights and regulatory expertise with internal teams.

- A collaborative, inclusive work environment focused on meaningful impact, professional accountability, and continuous improvement.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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