Call Centre Agent Bank

Looking for flexible work where your phone skills can help make new medicines safer for patients?

Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey .

This is a Bank (0-hours) position , where work is offered based on clinic demand.

- Office-based job at our Drapers Yard Clinical Research Unit
- Shifts are typically available Monday to Friday during office hours
- The number of hours offered can vary from week to week depending on operational needs

This role offers the opportunity to gain experience in a clinical research environment while working flexibly around other commitments.

ON A NORMAL DAY, YOU WILL…

You will build and maintain the study participant database of healthy volunteers for clinical trials. You will not cold call . Fortrea has been conducting clinical research studies for more than 30 years, so we have our own pool of interested individuals.

Your main responsibilities will be:

- Phone Screening new study participants - collect demographic data, perform medical history questionnaires, create new profiles in the database, accurately entering information in the system
- Assessing Suitability : matching participants to the right clinical trial based on their medical history and demographic information
- Explaining Studies : Effectively communicate the requirements of each individual study, ensuring participants fully understand all necessary details before making the decision to take part
- Scheduling Appointments : for suitable participants

WHO YOU ARE

This role is well suited to someone with strong communication skills who enjoys working in a structured phone-based environment:

- Previous Call Centre experience is ideal, but any experience in customer service , retail sales , technical support , help desk or similar fields is advantageous
- Excellent communication skills : You'll be an empathetic listener, able to respond confidently participants needs and queries
- IT proficiency : Basic knowledge of Microsoft Office (Outlook, Word, Excel).
- Education : GCSE or O-Level standard.

The nature of the work is fast-paced, and priorities change rapidly. Last minute deadlines are not uncommon, so you should be confident in adapting to changes and shifting priorities.

This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research.

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Learn more about our EEO & Accommodations request here .