Analyst, Field Services

Workplace Type: Onsite    Newmont produces metals the world needs - safely, responsibly and with care for people, communities and the environment. With a 100+ year history, we continue to shape the future of mining through innovation and strong operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful difference.
Ahafo South is Ghana’s largest gold mine and Newmont’s flagship operation in Africa. Commercial production began in 2006, and the site has produced more than 10 million ounces of gold. Located in Ghana’s Ahafo Region, Ahafo South operates both open-pit and underground mines and continues to grow, with new projects planned to extend production well beyond 2050. The mine plays an important role in the region as a major employer and a long-standing partner to its host communities. With a large and diverse workforce, many of whom come from neighbouring communities, Ahafo South has built a strong Always Safe culture supported by continuous learning, development and operational excellence. Joining Ahafo South offers the opportunity to build a rewarding long-term career at the forefront of Ghana’s mining industry while contributing to an operation that creates lasting value for host communities and showcases Newmont’s commitment to responsible mining on a global stage.

##### Your Impact:

- Efficiently handle the process of assessing and solving application issues, ensuring minimal disruption to business operations.
- Schedule application fixes and enhancements based on business impact and technical complexity.
- Collaborate with development teams for timely improvements, administer user acceptance testing, and monitor integrated systems to maintain impactful performance levels.

##### As Part Of Our Team You Will:

- Administer and support in-cabin mining technology solutions including fleet management systems fatigue monitoring and collision detection.
- Administer and support surface and underground communication systems WiFi Private LTE leaky feeder two-way digital radio.
- Monitor and assess the performance of IT, OT systems to ensure minimal downtime and sustained productivity.
- Assist in the implementation of technology projects ensuring alignment with site priorities and operational needs.
- Implement preventative maintenance programs for in-cabin technology hardware and communication systems to minimize unplanned downtime.
- Deliver technical support and troubleshooting assistance to operators and users of in-cabin technology and communication systems. Administer accurate record-keeping of technology assets and maintenance activities.
- Solve technology issues promptly and collate feedback to enhance support services and deliver high levels of customer satisfaction.
- Monitor, track, escalate, and solve technology-related issues ensuring effective communication and documentation.
- Assist in supervising and supporting vendors and contractors providing specialized support and services ensuring they meet performance standards and contractual obligations.
- Engage in training programs to stay updated on new technology and enhance technical skills.

##### Your Training, Skills & Experience Checklist:

Formal Qualification (including Professional Registrations):

- Bachelor’s degree in Information technology, Computer Science, or a related field.

Experience:

- Minimum of 2 – 3 years of experience in supporting mining technology solutions (e.g. Fleet Management systems support (Minestar), Two-way radio, Fatigue Management systems (Driver safety system) Geo-radar systems , preferably within a mining or heavy industrial environment.
- Driver’s license B.

Additional Knowledge:

- Familiarity with IT service management tools and practices.
- Understanding of ITIL Cross functional management process.
- Understanding of vendor and contractor management principles.
- Knowledge of project execution processes.
- Understanding of customer satisfaction principles and techniques.
- Familiarity with compliance and regulatory requirements in the mining industry.
- Strong knowledge in fiber technology.
- Strong knowledge in radio frequency systems and antennas.

Technical Skills:

- Proficiency in maintaining and supporting in-cabin mining. technology solutions. including fleet management systems, fatigue monitoring, and collision detection.
- Strong skills in monitoring and optimizing IT/OT systems performance.
- Expertise in configuring and maintaining communication systems (Wi-Fi, Private LTE, leaky feeder, two-way digital radio).
- Advanced troubleshooting and issue resolution skills.
- Ability to execute preventative maintenance programs.
- Experience in providing technical support and troubleshooting assistance to operators and users.
- Capability to assist in managing and supporting vendors and contractors.
- Skills in participating in technology projects.
- Proficiency in using MS Office applications (Excel, PowerPoint, Word).
- Strong technical documentation and record-keeping abilities.

Social Process Skills

Self-awareness:

- Understand own behaviour and is aware of the impact on others.
- Adapt their own behaviour where necessary in order to get a productive outcome for the wider team.

Team process:

- Able to be an effective team member by listening, clarifying tasks, receiving and providing feedback.
- Able to be an effective team leader (where applicable) by establishing and maintaining a positive and productive work environment through listening, dealing with different points of view, giving and receiving feedback.

Collaboration:

- Build positive working relationships with a diverse range of people across disciplines.

##### Your Work Environment:

- The location for this position is at our Ahafo South mine site.

At Newmont, our people are our strength and we’re committed to a safe, inclusive and supportive workplace. If you’re passionate about doing work that matters, join Newmont and help shape the future of mining.  <span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">

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Hear from our people:  Life at Newmont   <span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">

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