Oracle HCM Cloud (Helpdesk) Consultant

Company Description

For over 30 years,  Version 1  has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.

Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

- Top-tier Oracle partner across Database, Platform, ERP, and Managed Services 
- 37 UKOUG awards  over the last 3 years 
- 13 awards  - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze) 
- Certified Great Place to Work 
- Recognised as a  leader in AI & digital transformation consulting  with global delivery footprint

With  3,800+ people  and revenues exceeding  €347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

Job Description

Oracle HCM Cloud (Helpdesk) Consultant

YOU MUST BE ACTIVELY SC CLEARED

Shape the Future of Employee Service Delivery with Oracle HCM Cloud

We're looking for an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern, employee-centric HR service solutions within a secure and complex enterprise environment.

This is an opportunity to play a leading role in the design, configuration and delivery of Oracle Fusion Help Desk , helping organisations transform how they support and engage their workforce.

You'll work closely with business stakeholders, HR teams, architects and technical specialists to deliver best-practice Oracle HCM solutions that make a tangible impact on employee experience.

Why This Role?

You will:

- Lead the design and delivery of Oracle Fusion Help Desk solutions on significant transformation programmes.
- Influence HR service delivery strategies and advise clients on Oracle leading practices.
- Work across the wider Oracle HCM landscape, including Core HR and employee lifecycle processes.
- Collaborate with senior stakeholders in complex, enterprise-scale environments.
- Join a team that values innovation, quality delivery and continuous learning.

What You'll Be Doing

You will:

- Leading workshops and advising clients on Oracle Fusion Help Desk best practices.
- Designing and configuring Help Desk functionality including case management, routing, queues, SLAs, escalations and knowledge management.
- Ensuring Help Desk solutions align with wider Oracle HCM and Core HR processes.
- Working closely with integration and technical teams to support seamless end-to-end processes.
- Demonstrating solutions to stakeholders and driving requirements through to implementation.
- Supporting testing, defect resolution, deployment and transition into support.
- Building trusted client relationships and providing functional leadership throughout delivery.

Qualifications

What We're Looking For

You will have:

- In-depth hands-on experience implementing Oracle Fusion Help Desk .
- Proven expertise across design, configuration, testing and deployment.
- Deep understanding of service requests, assignment rules, SLAs, escalations, queues and agent functionality.
- Experience delivering Oracle HCM projects through the full project lifecycle.
- Strong workshop facilitation and stakeholder management skills.
- Understanding of Core HR and the wider Oracle HCM ecosystem.
- Excellent communication skills and the ability to translate business requirements into practical solutions.

Desirable Experience

- Oracle Fusion Core HR and wider HCM modules.
- Oracle Integration Cloud (OIC).
- HR shared services or employee service delivery environments.
- UK public sector programmes.
- Oracle Cloud HCM certifications.
- CIPD or service management qualifications.

Interested?

If you're an Oracle Fusion Help Desk specialist looking to work on challenging transformation programmes where you can genuinely influence employee experience and HR service delivery, we'd love to hear from you.

Additional Information

Why Join Version 1's Oracle Practice?

- Join a global Oracle practice of  700+ specialists , supported by  500+ certified professionals  across the Oracle ecosystem. 
- Work on  large-scale, multi-pillar Oracle Cloud transformation programmes  for some of the UK's most recognised organisations. 
- Collaborate with a  high-performing, market-leading Oracle team  renowned for delivering complex enterprise transformation projects. 
- Be part of an organisation that provides  end-to-end Oracle services , including consulting and advisory, implementation, integration, cloud infrastructure, and managed services. 
- Leverage our deep  Oracle Cloud Infrastructure (OCI)  expertise to deliver scalable, secure, and high-performing cloud solutions for enterprise clients. 
- Accelerate your career through our  Strength in Balance  and leadership development programmes, supported by quarterly  Pathways  career reviews. 
- Benefit from a substantial  training and certification budget , helping you stay at the forefront of Oracle technologies and industry best practices. 
- Enjoy meaningful recognition through our  Annual Excellence Awards , Call-Out recognition platform, and quarterly profit-share scheme. 
- Influence testing strategy, delivery quality, and business outcomes across some of the UK's most significant ERP transformation programmes. 
- Work with prestigious clients, including organisations such as the  Bank of England  and  Birmingham City Council . 
- Take advantage of our  flexible hybrid working model , combining remote delivery with occasional client or hub-based collaboration. 
- Access enhanced wellbeing and family support through our  maternity, paternity, and Moments that Matter  policies. 
- Be part of a purpose-driven culture with opportunities to contribute to  ESG, CSR, DEI, volunteering, and community initiatives  that create a positive social impact.

At Version 1, you'll combine industry-leading Oracle expertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world's most recognised organisations.

Benefits include:

- Quarterly  performance-related profit share   
- Hybrid / Remote  working flexibility  
- Pension, private healthcare, life assurance  cover  
- Certified  Great Place to Work  for 10+ years running

This is hybrid based with occasional travel to your nearest base office.

Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM)

+447840839370

#LI-AB1

#LI-Hybrid

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!