Commercial / Sales Coordinator

Commercial/Sales Coordinator

Job Title

Commercial/Sales Coordinator

Job Purpose

The Commercial/Sales Coordinator provides administrative and operational support to the sales and commercial teams.

Key Responsibilities

Sales Administration

- Process customer quotations, sales orders, and contracts.

- Maintain accurate customer records within the CRM system.

- Monitor order status and liaise with internal departments to ensure timely delivery.

- Support the sales team with reports,presentations and customer documentation.

- Support finance with accurate sales and pricing information

- Track sales activities and update sales pipeline information.

Customer Service & Relationship Management

- Provide customers with product,pricing and delivery information.

- Resolve customer issues promptly and escalate where necessary.

Commercial Support

- Assist in preparing tenders, bids, and commercial proposals.

- Support contract administration and ensure compliance with company procedures.

- Assist with pricing reviews and commercial data analysis.

- Monitor customer agreements and renewal dates.

Reporting & Analysis

- Produce regular sales performance reports and KPIs.

- Analyse sales data and identify trends or opportunities.

- Support forecasting and budgeting activities.

- Maintain accurate sales and commercial records.

Cross-Functional Collaboration

- Work closely with Operations,Finance,Procurement and Customer Service teams.

- Coordinate communications between customers and internal stakeholders.

- Support continuous improvement initiatives and process efficiencies.

- Administration duties as required by the Managing Director i.e. Minor commercial projects,travel planning , facilities support, room hire,events.

Essential

- Previous experience in a Sales or Commercial Coordinator,Customer Service or Sales Administration role.

- Strong administrative and organisational skills.

- Proficient in Microsoft Office.

- Excellent communication and interpersonal skills.

- Ability to manage multiple priorities and meet deadlines.

- Strong attention to detail and accuracy.

Desirable

- Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics).

- Experience supporting tender or contract management processes.

- Knowledge of commercial procedures and pricing structures.