Técnico de Suporte em Campo I

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Position Overview

We are seeking a Workplace Support Technician to provide on-site technical support for end-user technology, ensuring employees can effectively utilize workplace hardware, software, and productivity tools. This role serves as a key point of contact for technical assistance, delivering timely resolution of incidents and service requests while minimizing business disruption.

The successful candidate will support desktops, laptops, mobile devices, peripherals, and related technologies through troubleshooting, deployment, installation, configuration, replacement, and break-fix activities. This position requires strong customer service skills, technical troubleshooting expertise, and the ability to collaborate across IT support teams to maintain service levels and operational excellence.

Key Responsibilities

- Provide on-site technical support for end users and workplace technology.
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
- Support and maintain:

- Desktops and laptops
- Mobile devices
- Printers and peripherals
- Workplace software applications
- End-user technology equipment

- Respond to incidents and service requests, ensuring timely restoration of services.
- Deploy, install, configure, and replace end-user devices and equipment.
- Perform break-fix activities and coordinate repairs as needed.
- Manage technology refresh and device replacement initiatives.
- Collaborate with Service Desk, Network, Infrastructure, and Application Support teams to resolve escalated issues.
- Maintain accurate records of incidents, service requests, and resolution activities.
- Track and manage hardware inventory and asset lifecycle information.
- Follow established operational procedures, support processes, and customer service standards.
- Communicate effectively with end users and provide updates throughout issue resolution.

Required Qualifications

- Experience providing onsite desktop support, technical support, or workplace IT support.
- Strong knowledge of:
- Windows operating systems
- Desktop and laptop hardware
- Mobile device support
- Peripheral devices and printers
- Common business applications
- Experience troubleshooting and resolving hardware and software incidents.
- Experience performing device deployment, installation, and configuration activities.
- Understanding of IT asset management and inventory tracking processes.
- Ability to document incidents, service requests, and technical resolutions accurately.
- Strong organizational, problem-solving, and troubleshooting skills.
- Excellent communication and customer service abilities.
- Ability to work independently and manage multiple priorities simultaneously.

Preferred Qualifications

- Experience working within an enterprise IT support environment.
- Experience supporting large-scale device deployment or technology refresh programs.
- Familiarity with IT Service Management (ITSM) tools and ticketing systems.
- Experience coordinating with cross-functional IT support teams.
- Knowledge of asset management best practices.
- Strong focus on customer satisfaction and service quality.

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.