Payment Analyst

Eldorado.gg is a leading marketplace for in-game items, accounts, and services, founded in 2018. Built by a team of 200+ professionals who care about speed, security and user experience. We support 400+ games such as Roblox, League of Legends and Fortnite, attracting more than 10+ million monthly visits and reaching a global audience every day. We value bold ideas, move fast and continuously push the boundaries of digital trading. Join us and be part of a team where your work makes a real impact!

We’re growing and looking for a Payment Analyst to join our team. In this role, you’ll focus on analyzing payment performance, optimizing transaction success rates, and identifying opportunities to improve checkout conversion. You'll work closely with payment data, experiment with routing strategies, and help ensure a smooth and reliable payment experience for our global users.

👉 POSITION BREAKDOWN

- Monitor and analyze payment performance, including authorization rates, decline reasons, and checkout conversion across payment providers, countries, payment methods, and card schemes;
- Identify payment performance issues, investigate their root causes, and proactively drive improvements;
- Optimize payment routing strategies by testing different routing rules, retry mechanisms, and fallback options to improve transaction success rates and cost efficiency;
- Design, run, and analyze A/B tests to evaluate payment optimization opportunities and measure their impact;
- Act as the main point of contact for payment-related questions from the Customer Support team, helping investigate issues and coordinate escalations;
- Monitor fraud-related metrics, including refund rates, chargeback ratios, and fraud-related declines, identifying unusual patterns and potential risks;
- Collaborate with internal teams and payment providers to continuously improve payment performance and the overall checkout experience.

👉 WHAT MAKES YOU A GREAT FIT

- Solid understanding of card payment processes, including authorization, 3DS/SCA, decline codes, refunds, and chargebacks;
- Strong SQL skills, with the ability to independently analyze large transaction datasets and turn findings into actionable insights;
- Good understanding of A/B testing principles, including experiment design, sample sizes, and result interpretation;
- Strong analytical and problem-solving skills, with the ability to identify trends, investigate issues, and make data-driven decisions;
- Proactive mindset and strong sense of ownership, with the ability to spot performance changes and follow through on improvements;
- Ability to communicate complex payment-related insights clearly and collaborate effectively with different teams;
- Fluency in both English and Lithuanian.

👉 NICE TO HAVE

- Hands-on experience with payment orchestration platforms such as Primer, PayRails, or Yuno, including payment routing and fallback configurations;
- Understanding of payment processing costs, including interchange, scheme fees, and FX markups, and their impact on payment performance;
- Experience with data visualization tools such as Looker, Tableau, or Lightdash to build and maintain performance dashboards.

👉 PERKS & BENEFITS

- Growth opportunities: Access to an internal library, latest tools and technologies, professional conferences, and mentorship to level up your skills, opportunities for internal career growth;
- Health & wellbeing: Private health insurance after the probation period, additional sick days (no doctor’s note needed), and the option to join free volleyball games at Delfi Arena with colleagues;
- Office perks: Free parking, a fully stocked kitchen, Friday bun breakfasts, and a gaming room (table football, driving simulator, PS5, Xbox One); we’re pet-friendly and love team activities from game nights to sports events;
- Additional time off: Extra vacation days added annually (+1 day per year), with a cap of up to 10 additional days;
- Equity opportunities: Top-performing employees have the opportunity to be included in the generous company’s stock options program;
- Extra perks: Monthly top-ups for your Eldorado.gg account after probation, gifts for important life events, partner discounts, and referral bonuses;
- Hybrid work model: Built around an office-first mindset – 4 days in-office (Simbiocity, Vilnius) and 1 day remote.

👉 GROSS SALARY

The salary range for this position is €3,000–€5,500 gross per month, depending on your experience.

👉 WHAT TO EXPECT NEXT

Shortlisted candidates will be contacted by our Talent Acquisition team and invited to complete the following stages: HR interview, test task, and hiring manager interview.