Program Management Office Manager

About the role:

Driving strategic initiatives and delivering exceptional results, the PMO Manager oversees a portfolio of IT programs — from M&A integrations and enterprise platform rollouts to cross-functional product, infrastructure, data, and security initiatives, as well as internal initiatives that improve and standardize how Technology plans and delivers work — ensuring alignment with organizational goals and efficient execution. This role involves leading a talented team of Program Managers, shaping portfolio strategy and governance, and advancing an AI-enabled approach to program and portfolio management. You'll partner closely with a fellow PMO Manager to lead the PMO as one team, sharing standards, priorities, and the assignment of work across Program Managers.

What's in it for you:

- Competitive compensation, benefits package and perks
- Advancement opportunities with aggressive and structured career paths
- TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
- Access to the latest emerging technologies
- Reimbursement for continuous education and technical training
- We win wherever we go – Voted a 2019-2024 Computerworld Best Places to Work in IT

What you'll be doing:

- Monitor and manage a portfolio of complex, cross-functional IT programs, including M&A integrations, ensuring they are delivered on time, within scope, and on budget.
- Partner with Product and Technology leaders to maintain a clear view of in-flight and planned work, aligning programs to business outcomes and supporting prioritization decisions.
- Provide visibility into how capacity is committed across teams, balancing workload and surfacing constraints and dependencies to inform planning.
- Establish and monitor right-sized intake, tiering, and governance practices that reinforce department standards and drive consistency and accountability in delivery.
- Identify, assess, and mitigate program risks to minimize impact on program outcomes.
- Leverage the PMO's system of record and AI tools to deliver transparent, accurate, and timely portfolio insights to IT and business leadership.
- Facilitate clear and consistent communication with program stakeholders, providing regular updates on program status and performance.
- Continuously evaluate and improve program management processes, tools, and data quality to enhance efficiency and effectiveness.
- Lead, coach, and upskill the program management team, fostering a culture of ownership, collaboration, and excellence.

What you need:

- Proven experience in IT program management and people leadership, with a track record of successfully managing complex, cross-functional programs and leading PMO functions; M&A integration experience a plus.
- PMP (Project Management Professional), Agile certifications (e.g., Certified ScrumMaster, PMI-ACP), or similar certifications preferred.
- Bachelor's degree in business, management, or a related field; advanced degree preferred.
- In-depth understanding of program and portfolio management methodologies, governance, and capacity planning, including project portfolio management tools; experience applying AI to reporting and decision-making a plus.
- Strong leadership, communication, influencing, coaching, and organizational skills. Adept at defining and implementing new processes, driving their adoption, and using data to inform decisions.
- Self-driven owner who works independently and is comfortable navigating ambiguity. Thrives in a fast-paced environment and motivated to solve challenging problems.

Where you'll be : 4289 Ivy Pointe Blvd. Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at [email protected]