Business Analyst

Job Description

Job Title: Business Analyst

Function: Technology

Reports to: Senior Project Manager

Location: Dublin

Career Level: P2 – Specialist Professional

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Ornua is a leading dairy co-operative which sells premium dairy products globally on behalf of its Member Co-operatives, Ireland’s dairy processors and, in turn, Irish dairy farmers.

Ornua has revenues of €3.4 billion and is supported by a global team of approximately 2,800 employees. The Group operates as a commercial organisation across 10 business units, including 12 production facilities located in Europe, North America, the Middle East and Africa.

The commercial organisation is responsible for the marketing and sales of Ornua’s consumer brands including Ireland’s most successful food export: Kerrygold. Consumer markets are served by production facilities in Ireland, Germany and the UK and by in-market Sales & Marketing Teams in Asia, Germany, Ireland, MEA, Poland, Spain, rest of Europe and North and Latin America.

It also manages the procurement of Irish and non-Irish dairy products, the sale of dairy ingredients to food manufacturing and foodservice customers globally, and the implementation of de-risking and trading strategies to manage market volatility. These activities are supported by production facilities and in-market teams in Europe, North America, the Middle East and Africa.

WHY THIS ROLE IS VALUABLE:

Working closely with Project Managers, programme teams, business stakeholders and IT, the Business Analyst will play a key role in ensuring business problems, opportunities and desired outcomes are clearly understood before solutions are defined. The role will provide structured business analysis, process and data expertise, and evidence-based insight to shape requirements, support decision-making and ensure projects and enhancements deliver measurable business value.

The successful candidate will bring strong business analysis skills combined with experience working within a PMO, programme or project delivery environment. They will be comfortable working across multiple projects and business functions, challenging existing ways of working and translating complex business needs into clear, practical and value-driven solutions.

KEY AREAS OF RESPONSIBILITY:

1. Business Analysis and Discovery

- Work with stakeholders to understand business needs, problems and desired outcomes.

- Gather, analyse and validate business requirements through meetings, workshops and interviews.

- Support structured problem-solving to understand underlying issues and identify risks, gaps, assumptions and dependencies.

2. Process and Data Requirements

- Analyse existing business processes and identify opportunities for improvement, simplification and automation.

- Develop clear current-state and future-state process maps and supporting documentation.

- Translate business needs into clear business and functional requirements, user stories and acceptance criteria.

- Identify relevant data, reporting and information requirements to support proposed solutions.

3. Project and Programme Delivery

- Provide Business Analysis support across projects and enhancements, working closely with Project Managers, business teams and IT.

- Support project discovery, scoping, planning and delivery activities.

- Maintain clear documentation of requirements, decisions, risks, issues and dependencies.

- Manage competing priorities across assigned projects and workstreams.

4. Insight, Options and Decision Support

- Analyse business and project information to identify issues, trends and opportunities for improvement.

- Use data and evidence to support problem-solving and decision-making.

- Support the assessment of potential process or solution options, considering business needs, risks and operational impact.

- Present analysis and findings clearly to support stakeholder decision-making.

5. Stakeholder Engagement and Change Impact

- Build effective working relationships across the business and act as a link between business, project and IT teams.

- Facilitate meetings and workshops, ensuring requirements, decisions and actions are clearly captured.

- Communicate business, process and data requirements clearly and appropriately for different audiences.

- Support the assessment of change impacts across people, processes, data, technology and ways of working.

6. Testing, Implementation and Benefits Realisation

- Support the development of acceptance criteria, test scenarios and User Acceptance Testing (UAT).

- Work with business and IT teams to validate that solutions meet agreed requirements.

- Assist with implementation, process documentation and transition to business-as-usual.

- Contribute to post-implementation reviews and assessment of business outcomes and lessons learned.

7. PMO and Business Analysis Capability

- Contribute to consistent Business Analysis practices, templates and ways of working across the PMO.

- Share knowledge, lessons learned and good practice across projects and programme teams.

- Support continuous improvement of PMO and Business Analysis processes and practices.

- Undertake other relevant activities in support of PMO priorities and business objectives.

KEY REQUIREMENTS:

- 5+ years’ relevant Business Analysis experience, ideally within IT-enabled transformation, technology delivery or complex business change environments.

- Proven experience supporting complex, cross-functional projects or programmes, working effectively across business, project/programme and IT teams.

- Strong capability in business discovery and requirements analysis, including eliciting, analysing, documenting and validating requirements and translating business needs into clear, actionable outcomes.

- Strong business process analysis and improvement skills, including process mapping, root cause and gap analysis, and current-state/future-state process design.

- Strong analytical and problem-solving capability, with the confidence to challenge assumptions, evaluate options and use data and evidence to support recommendations and decision-making.

- Excellent stakeholder engagement, facilitation and communication skills, with the ability to work across functions and levels of seniority and navigate differing or competing requirements.

- Good understanding of project delivery and change, including Agile and waterfall methodologies, governance, scope/change control, testing/UAT, implementation and benefits realisation.

- Highly organised and comfortable operating across multiple concurrent projects and priorities in a structured PMO or programme environment.

- Some travel to other Ornua locations may be required.